Citizenship and Immigration Canada
www.cic.gc.ca
Common menu bar links
Applying for a permanent resident card (PR Card) — Initial application, replacement or renewal (IMM 5445)
What happens next
Hearing from CIC
The following table outlines the type of communication that you receive from CIC as a result of submitting this application.
| If your application is… | Then… |
|---|---|
| properly completed and you meet the requirements for a PR Card | you will receive a letter from CIC advising you of when and where to pick up your card. |
| incomplete | your application will be returned to you. |
When you pick up your PR card
You must bring with you the original documents copies of which you have included in your application.
Updating your contact information
During the application process, you must advise us of any change of address or telephone number by:
- going to www.cic.gc.ca, click on Change my address in the I need
to… section on the right-hand side of the page;
or - contact the CIC Call Centre.
Checking application status online
You can check the status of your application online by doing the following:
- Log on to our website at www.cic.gc.ca;
- Go to Check My Application Status in the I need to… section on the right-hand side of the page.
Protecting your information
Your personal information is
- only available to CIC employees who need to see it in order to provide the services to you, and
- not disclosed to anyone else without your written consent.
You
can obtain additional information on the protection of your data by visiting
the “Frequently Asked Questions” (FAQ)
on our website.
Quality Assurance Program
Our quality assurance program randomly selects applications for a special review. If selected you will be asked to attend an interview with a Citizenship and Immigration official so that we can:
- verify the documentation you submitted is accurate;
- verify that your application has been completed properly.
You will be notified in writing should your application be selected.
Current processing times and urgent cases
You can obtain current processing times by visiting our website.
We can speed up the processing of your application in specific circumstances. Visit our website for more information.
How to contact CIC
The table below shows the three ways you can contact CIC.
| Website | www.cic.gc.ca |
|---|---|
| Within Canada | CIC Call Centre: 1-888-242-2100 (toll-free) Hours of operation: If you are deaf, deafened or hard of hearing,
or you have a speech impediment and use a text telephone, you can access the TTY service
from 8 a.m. to 4 p.m. your local time by calling: |
| Outside Canada | Contact a visa office at a Canadian
Consult the local phone pages or the CIC website for addresses, phone numbers and website addresses. |
