Applying for a Permanent Resident Card (PR Card) - Initial application, replacement or renewal (IMM 5445)

Table of Contents



Overview

Application package

This application package consists of:

  • an instruction guide and
  • the required forms

The instruction guide is a tool that provides:

  • the information you must know about this application before sending it to Citizenship and Immigration Canada (CIC) and
  • assistance with how to fill out the forms and the required supporting documents

Read the instruction guide thoroughly and then fill out each of the applicable forms.

The forms are specifically designed with questions that will assist the processing of your application.


Symbols used in this guide

This guide uses the following symbols to indicate information of particular importance.

Required step
What you must do to have your application processed.
Important information
Important information that you need to be aware of in order to avoid delays or other problems.
Get more information
Where to get more information.
Note:
Tips that will assist you with this application.

The application process

The instructions provided in this guide follow the basic steps you will need to know to complete your application.

  1. Gather documents
  2. Complete the application
  3. Pay the fees
  4. Mail the application

Before you apply

Permanent Resident Card

The Permanent Resident Card (PR Card) is the official proof of your status as a permanent resident in Canada.

A PR Card is a document required by permanent residents, including children, who plan on travelling outside of Canada and returning to Canada by any commercial transporter, such as a plane, train, boat or bus.


Who may use this application

This application is for permanent residents within Canada who would like to apply for:

  • an initial (first) PR Card
  • a renewal of a PR Card that has or will soon expire
  • a replacement of a PR Card that has been lost, stolen or damaged

Important information. Do not apply for a renewal of your current PR card if it is still valid for more than six (6) months (180 days), unless it is due to a legal name change. Otherwise, your application will be returned.

If you are a new permanent resident, you will automatically receive your new card by mail, once you first arrive in Canada, as part of the immigration process. You do not need to apply for a PR card.


Assessing your eligibility

To be eligible for a PR Card, you must:

  • be a permanent resident of Canada
  • be physically present in Canada
  • not be under an effective removal order
  • not be a Canadian citizen or a registered Indian under the Indian Act and
  • not be convicted of an offense related to the misuse of a PR card

Permanent Residents outside of Canada

If you are currently outside Canada and do not have a valid PR Card to return to Canada, you will need to obtain a travel document from a Canadian visa office. An application is available on our website.

Important information. Once you have returned to Canada, you should apply for a PR Card.


You may be eligible for Canadian citizenship

Adults may be able to obtain Canadian citizenship if they:

  • are permanent residents of Canada
  • have lived in Canada for at least three (3) out of the four (4) years immediately preceding the date of an application for Canadian citizenship; and
  • meet all other requirements

Note: Children will have to meet different requirements. See Determine your eligibility – Citizenship for more information.

You will not be issued a permanent resident card if you are Canadian. Verify your status in Canada before applying for a permanent resident card.

A law changing the Citizenship Act came into effect on April 17, 2009, giving Canadian citizenship to certain people who lost it and recognizing other as citizens for the first time. Check the Changes to citizenship rules page to ensure you do not qualify for citizenship before applying.

If we are not able to process your permanent resident card application because you are a Canadian citizen, your application fee will be refunded.


Error in your name

If your Record of Landing (IMM 1000), Confirmation of Permanent Residence (IMM 5292 or IMM 5688) or other permanent residence document contains an error in your name, complete and submit a Request to Amend the Immigration Record of Landing, Confirmation of Permanent Residence or Valid Temporary Resident Documents (IMM 5218) before you apply for a PR card.


Step 1: Gather documents

What documents are required?

The instructions below outline the documents that you need to include with your application. You must also use the Document Checklist (IMM 5444) to assist you in gathering the necessary documentation.

Important information. If any of the required documents are missing, or photocopies are not clear, your application will be returned to you.

Note: Additional documents may be requested at any time during the processing of your application. Failure to submit the requested documents will cause delays in the processing of your application.

  1. Your PR Card

    If you are applying to renew your present card, you should retain it until you receive your new card. If you are applying to replace a damaged card, send the damaged card with your application.

    If you are asked to present yourself at a local CIC office, you must bring with you the previous card and the original documents of the copies you have included with your application. You will be asked to destroy your previous card once you receive the new one.

    Format: Original

  2. One (1) primary identity document

    A copy of one of the following:

    • your valid passport or travel document, or
    • the passport or travel document you held at the time you became a permanent resident (including your passport’s page that was stamped when you arrived in Canada and became a permanent resident), or
    • the certificate of identity or travel document issued by the Minister of Citizenship  and Immigration Canada or a foreign country.

    Note: The copy should show the document type and number, issue and expiry date, your name, photo and date of birth.

    Under exceptional circumstances, if it is impossible for you to obtain any of the above you must provide a:

    • copy of any identity document issued outside Canada before you came to Canada,
      or
    • statutory declaration signed by you attesting to your identity and a statutory declaration also attesting to your identity signed by:
      1. a person who knew you before you came to Canada (such as a family member) or
      2. an official of an organization representing people from your country of nationality or former residence.

    Format: Clear and legible photocopy

  3. One (1) secondary identity document

    A copy of one of the following:

    • your Record of Landing (IMM 1000) or Confirmation of Permanent Residence (IMM 5292 or IMM 5688), or
    • your valid provincial driver’s license, or
    • your valid provincial photo-identity card, or
    • your valid student card issued from a provincially accredited college or university, or
    • your most recent Income Tax assessment issued by the Canada Revenue Agency within the past two (2) years.

    Format: Clear and legible photocopy

    Note: You are strongly encouraged to submit two (2) secondary identity documents in the event that additional documents are required and to prevent delays in the processing of your application.
  4. Additional documents of proof of residence in Canada in the past five (5) years

    Include the following with your application:

    • Photocopies of all pages of all passports you held in the past five (5) years (if your stamps are not in English or French, please have them translated, see section on Translation of documents), and

    A copy of one of the following:

    • Other Income Tax assessments issued by Canada Revenue Agency within the past five (5) years, or
    • transcripts from a recognized post-secondary institution in Canada verifying attendance within the past five (5) years, or
    • for all school-aged children, written records verifying attendance within the past five (5) years.

    Format: Clear and legible photocopy

    Note: If you receive your new Permanent Resident card by mail, you must destroy your previous card. If you are instructed to attend an interview at a local CIC office to pick up your new card, you must bring your existing card with you, along with the originals of documents included in your application.


Applicants under the age of 18

A clear and legible photocopy of one (1) of the following:

  • applicant’s birth certificate (showing the applicant’s name, date of birth, place of birth and the names of the parents or adoptive parents), or
  • legal documentation proving guardianship, if the applicant has a legal guardian.

Legal change of name

If your present name is different from the name printed on your Record of Landing (IMM 1000) or Confirmation of Permanent Residence (IMM 5292 or IMM 5688), you must send in supporting legal documentation as proof of your name change in addition to supporting identity documents as requested in section 3 of Step 1. Supporting legal documentation may include:

  • a copy of a legal change of name document, court order, adoption order issued by a civil authority in a province or territory of Canada, or a marriage certificate, divorce decree, registration, declaration of union, revocation of declaration or annulment of union issued by a civil authority in a province or territory of Canada, showing your new name, unless you have been married in and are currently a resident of Quebec;
  • if you are a permanent resident who changed their name outside of Canada, provide a foreign passport or other national authoritative document that has been amended to reflect the new name, and an official document linking the old and new names.

If the change of name was already approved in a previous permanent resident card application, include a photocopy of your last permanent resident card.

Important information. If you have had a legal name change, you must include a copy of your Record of Landing (IMM 1000) or Confirmation of Permanent Residence (IMM 5292 or IMM 5688) with this application.


If you were outside Canada for 1095 days or more in the past five (5) years

Provide if applicable:

  • proof of your relationship to the Canadian citizen you accompanied abroad and proof of his or her citizenship;
  • proof that your Canadian citizen spouse, common-law partner or parent was outside Canada with you;
  • proof of your full-time employment to a Canadian business abroad.

If you were accompanying a permanent resident of Canada working for a Canadian business abroad, provide:

  • proof of your relationship to this person; and
  • proof of his or her full-time employment; and
  • proof of his or her permanent resident status

For more information, see Appendix A – Residency Obligation.


Photographs

You will need two (2) photos taken within twelve (12) months of the date of this application:

  • Place the two (2) photos in a small envelope (no staples or paper clips), and
  • Write the name of the applicant on the envelope.

Note

Permanent Resident Card photos are not the same as passport photos.

You must provide photos that meet the following requirements. If not, we will return your application.

Photograph requirements

  • Your face must be square to the camera with a neutral expression, neither frowning nor smiling, and with your mouth closed.
    Image of photograph requirements
  • You may wear non-tinted and tinted prescription glasses as long as your eyes are clearly visible. Make sure that your eyes are not hidden by glare on the lenses. Sunglasses are not acceptable.
  • A hairpiece or other cosmetic accessory is acceptable if it does not disguise your normal appearance and you wear the accessory on a regular basis.
  • The photos must clearly show your face. If you may not remove your head covering for religious reasons, make sure your full facial features are visible.
  • Photos must have been taken within the last 12 months to ensure an up-to-date likeness.
  • Photos may be either black and white or colour.

Bring this information with you to the photographer or print the Photograph Specifications for Permanent resident Cards (PDF, 989 KB) sheet. It contains the information the photographer needs to take the photograph you need for your Permanent Resident Card.

Image described above

Notes to the photographer

The two photos must:

  • show a full front view of the person’s head showing full face centred in the middle of the photo;
  • be clear, well-defined and taken against a plain white background without shadows;
  • be produced from the same unretouched film or from the same file capturing the digital image or from two identical photos exposed simultaneously by a split-image or multi-lens camera;
  • be original photos (not taken from any existing photo);
  • measure between 25 mm and 30 mm (1” and 1 1/5”) from chin to crown (top of hair);
  • have a 35 mm x 45 mm (1 3/8″ x 1 3/4″) finished size;
  • be on photographic paper that has a backing which accepts and retains the date. Photos without this backing are not acceptable;
  • be on prints that are well-fixed and washed to prevent discolouration;
  • bear the date the photo was taken (not the date the photo was printed) directly on the back of one print (stick-on labels are not acceptable).

Translation of documents

Any document that is not in English or French must be accompanied by:

  • the English or French translation; and
  • an affidavit from the person who completed the translation; and
  • a certified copy of the original document.

Note: An affidavit is a document on which the translator has sworn, in the presence of a commissioner authorized to administer oaths in the country in which the translator is living, that the contents of their translation are a true translation and representation of the contents of the original document. Translators who are certified members in good standing of one of the provincial or territorial organizations of translators and interpreters of Canada do not need to supply an affidavit.

Important information. Translations by family members are not acceptable.


Certified copies

You must send certified copies of any document that is not in English or French.

To have a copy certified, an authorized person must compare the original document to the photocopy and must print the following on the photocopy:

  • “I certify that this is a true copy of the original document”
  • the name of the original document
  • the date of the certification
  • his or her name
  • his or her official position or title and
  • his or her signature

Important information. The person who certifies your photocopies cannot be a family member. Copies must be certified in Canada.


Who can certify copies?

Persons authorized to certify copies include the following:

  • Chiropractor
  • Commissioner of oaths
  • Dentist
  • Funeral director
  • Justice of the peace or judge
  • Lawyer
  • Manager of a financial institution
  • Medical doctor
  • Member of a provincial legislature
  • Member of parliament
  • Minister of religion
  • Municipal clerk
  • Notary
  • Official of an embassy, consulate or high commission officially accredited to Canada and authorize to certify document issued by the official’s government
  • Pharmacist
  • Police officer
  • Postmaster
  • Primary, secondary or university teacher
  • Professional accountant
  • Professional engineer
  • Social worker
  • Veterinarian

Step 2: Complete the application

Filling out the application

Follow the step-by-step instructions below to complete the application forms.

The following are the forms that must be filled out and submitted:

Note. It is a serious offence to give false or misleading information on these forms. The information you provide on your application may be subject to verification.


Be complete and accurate

Complete all sections. If a section does not apply to you, write “Not Applicable” or “NA”. If your application is incomplete it will be returned to you and this will delay the processing of your application.

If you need more space for any section, print out an additional page containing the appropriate section, complete it and submit it along with your application.


Application for a Permanent Resident Card (IMM 5444)

Question 1

Would you like to receive service (correspondence, interview) in English or in French?

Question 2

Write the date you became a permanent resident of Canada. This appears on your Record of Landing (IMM 1000) or Confirmation of Permanent Residence (IMM 5292 or IMM 5688).

Question 3

Check only one (1) box to identify what this application for a PR Card is for:

  • getting your first PR Card (you have not been issued one before) or
  • renewing your present PR Card (your current PR Card has or will expire) or
  • replacing a PR Card that was lost, stolen destroyed or never received.

Important information. Do not apply for a renewal of your current PR card if it is still valid for more than six (6) months (180 days), unless it is due to a legal name change. Otherwise, your application will be returned.

Section A – Personal Details

Question 4

Write your last name (surname/family name) and given name(s) as they appear on your:

  • Record of Landing (IMM 1000),
  • Confirmation of Permanent Residence (IMM 5292 or IMM 5688), or
  • last permanent resident card (include a photocopy of your last PR card in your application).
Question 5

Write your current last name (surname/family name) and given names, if different from question A-4.

Important information. You must provide supporting documents for any change in your name. See: “Legal change of name document” in the Gather Documents section.

Question 6

Check one (1) box to identify whether you are male or female.

Question 7

Write your date of birth in numerical format.

Question 8

Write the name of your country of birth.

Question 9

Write the name of your country (or countries) of citizenship. If you have dual citizenship, list your other country of citizenship in the second space provided.

Question 10

Check one (1) box to identify the colour of your eyes. If none of the options apply, write an explanation in the “other” box.

Question 11

Write your height in centimetres or in feet and inches.

Question 12

Write your residential address in Canada with postal code.

Note: All correspondence will go to this address unless you indicate your e-mail address in question 14.

Question 13

Write your mailing address, with postal code, if different from the residential address in question A-12.

Note: If you provide us with a mailing address, all correspondence will be sent to this address. However, PR Cards will not be mailed to third party addresses. If you provide a third party address in Question 13, your PR Card will be sent to your residential address. PR cards will only be mailed to post office (PO) boxes if the PO box is your residential mailing address. If no residential address is provided, processing will be delayed until your residential address is provided.

Question 14

Write the contact details for where you can be reached by telephone and by e-mail, if applicable. An alternative telephone number can include a business or cellular telephone.

Note: By providing your e-mail address, you are authorizing CIC to send your information to this e-mail.

Question 15

Check the one (1) box that identifies your current marital status.

Section B – Your Immigration History

Question 16

Write the city and province in Canada, where you became a permanent resident. If your Record of Landing (IMM 1000) or Confirmation of Permanent Residence (IMM 5292 or IMM 5688) form shows the name of a port of entry (the airport or a border crossing where you became a permanent resident), please provide the name of the port of entry as it appears on your Record of Landing or Confirmation of Permanent Residence form.

Question 17

Check the box that identifies whether or not you have ever been issued a removal order in Canada. You must select either Yes or No.

Question 18

Check the box that identifies whether or not a Citizenship and Immigration Canada officer or a Canadian Border Service Agency officer has ever issued you a Report Under Subsection 44(1) or has made the decision that you have not met the residency obligations required of Canadian permanent residents. You must select either Yes or No.

Section C – Personal History

Question 19

Your Address History: You must list all your residential addresses for the past five (5) years, or since becoming a permanent resident if less than five (5) years ago. You must account for each month in this period.

Use another page if you need more space to list this information.

Question 20

Your Work and Education History: You must list all your work and education history for the past five (5) years, or since becoming a permanent resident if less than five (5) years ago. You must account for each month in this period. If you were retired, unemployed, or a homemaker for any part of the period, provide that information, including the location. If you were self-employed, you must provide details of your self-employment. Stating “not applicable” or “N/A” may result in your application being returned as incomplete.

Use another page if you need more space to list this information.

Question 21

Your Travel History: You must list all your absences from Canada in the last five (5) years, or since becoming a permanent resident if less than five (5) years ago. Fill in the dates of the period that should be assessed.

Absences include vacations, absences due to employment, trips to the USA and any other time you left Canada.

If you have been outside Canada for 1095 days or more, complete Section D. See Appendix A for more information on meeting the residency obligation.

If your absences add up to less than 1095 days, go to Section E: Consent to Disclose Information.

Use another page if you need more space to list this information.

Section D – Residency Obligation

Question 22

If you have been outside of Canada for 1095 days or more, list your absences from Canada in the past five (5) years in the situations indicated. If you became a permanent resident less than five (5) years ago, list the absences from the time you became a permanent resident to present. See Appendix A at the end of this guide.

Use another page if you need more space to list this information.

Section E – Consent to Disclose Information

Question 23

History of Entries to Canada: If you authorize CIC to collect the history of your entries into Canada from the Canada Border Services Agency (CBSA), check ‘Yes’. If you check ‘No’, you may be asked to request your history of entries directly from the CBSA and send it to CIC which could result in processing delays.

Section F – Declaration of Applicant

Question 24

You must sign and date the application form.

  • Applicants who are less than 14 years of age: one of the applicant’s parents or legal guardian must sign the application.
  • Applicants who are 14 years of age or more but less than 18 years of age: the applicant and one of the applicant’s parents or legal guardian must sign the application.

Section G – Solemn Declaration Concerning a Lost, Stolen, Destroyed or Never Received Permanent Resident Card

Question 25

Complete this section only if you are applying to replace a lost, stolen, destroyed or never received permanent resident card.


Supplementary Identification Form (IMM 5455)

Important information.

Download the form

  • Download the Supplementary Identification Form (IMM 5455) from our website.
  • Complete and include this form with your application.
  • Provide a clear and legible copy of this form.
  • Do not in any way fold or crease any part of this form.
Question 1

Write your last name (surname/family name) and given name(s).

Question 2

Write your date of birth.

Question 3

Write your height in centimeters or in feet and inches.

Question 4
Write your eye colour.

Date of Permanent Residence

Indicate the date you became a permanent resident of Canada.

Photo


Use of a Representative (IMM 5476)

Who may use this form?

Complete this form only if you:

  • used the services of a representative to help you prepare or submit your application; or
  • are appointing a representative; or
  • are cancelling a representative’s appointment.

If you have dependent children aged 18 years or older, they are required to complete their own copy of this form if a representative is also conducting business on their behalf.

Your spouse or common-law partner does not have to complete a separate request and must sign in the box provided under question 10.

What is a representative?

A representative is someone who has provided advice, consultation, or guidance to you at any stage of the immigration application process, or in an immigration proceeding. If someone represented or advised you to help you submit your application, then that person is your representative. A representative is also someone who has your permission to conduct business on your behalf of Citizenship and Immigration Canada (CIC) and the Canada Border Services Agency (CBSA).

When you appoint a representative:

  • you also authorize CIC and CBSA to share information from your case file with this person;
  • your application will not be given special attention nor can you expect faster processing or a more favourable outcome;
  • the representative is authorized to represent you only on immigration matters related to the application you submit with this form;
  • you can appoint only one (1) representative for each application you submit;
  • you are not obliged to hire a representative. We treat everyone equally, whether they use the service of a representative or not.

Important information. You must notify us if your representative’s contact information changes or if you cancel the appointment of a representative.

Types of representatives

Family, friends, and non-profit groups often help applicants who feel the need for support and advice on immigration matters. You can appoint a representative who does not charge fees or receive any other compensation for providing immigration advice or services to represent you before CIC or the CBSA.

There are two (2) types of representatives.

Uncompensated representatives include:

  • friends and family members who do not, and will not, charge a fee or receive any other consideration for their advice and services;
  • organizations that do not, and will not, charge a fee or receive any other consideration for providing immigration advice or assistance (such as a non-governmental or religious organization);
  • consultants, lawyers and Quebec notaries, and students-at-law under their supervision, who do not, and will not, charge a fee or receive any other consideration to represent you.

Compensated representatives:

Compensated representatives charge a fee or receive some other form of consideration in exchange for the advice and representation that they provide. If you want us to conduct business with a compensated representative then they must be authorized by CIC.

Note: If an immigration representative is being paid or compensated by someone other than the applicant, then the representative is still considered to be a compensated representative.

It is important to know that anyone who represents or advises you for payment — or offers to do so — in connection with immigration proceedings or applications is breaking the law unless they are an authorized representative or they have a specific agreement or arrangement with the Government of Canada that allows them to represent or advise you. This applies to advice or consultation which happens before or after an immigration application is made or a proceeding begins.

Authorized representatives are:

  • immigration consultants who are members in good standing of the Immigration Consultants of Canada Regulatory Council (ICCRC);
  • lawyers and paralegals who are members in good standing of a Canadian provincial or territorial law society and students-at-law under their supervision;
  • notaries who are members in good standing of the Chambre des notaires du Québec and students-at-law under their supervision.

If you appoint a compensated representative who is not a member of one of these designated bodies, your application will be returned. For more information on using a representative, visit our website.

General Application Information

  • Check one box to indicate if you are appointing or cancelling the appointment of a representative.
  • Check both boxes and complete all sections if you are cancelling a representative and appointing a new one at the same time.

Section A – Applicant Information

Question 1

Write your last name (surname or family name) and given name(s).

Question 2

Write your date of birth.

Question 3

If you have already submitted your application, write:

  • the name of office where the application was submitted;
  • location of office;
  • type of application you are sending.
Question 4

Write your Citizenship and Immigration Canada Identification (ID) or Unique Client Identifier (UCI) number (if known).

Section B – Appointment of Representative

Question 5

Write your representative’s full name.

If your representative is a member of the Immigration Consultants of Canada Regulatory Council (ICCRC), a law society or the Chambre des notaires du Québec, print his or her name as it appears on the organization’s membership list.

Question 6

Check one box to indicate if your representative is unpaid or paid.

If your representative is paid, write the membership ID number of:

  • the Immigration Consultants of Canada Regulatory Council (ICCRC); or
  • a Canadian provincial or territorial law society; or
  • the Chambre des notaires du Québec.
Question 7

Write your representative’s contact information.

Note: By indicating your representative’s e-mail address, you are hereby authorizing CIC to transmit your file and personal information to this specific e-mail address.

Question 8

To accept responsibility for conducting business on your behalf, your representative must:

  • sign the declaration
  • date the declaration, and
  • include the Party ID, only if it is known.

Section C – Cancel the Appointment of a Representative

Question 9

Fill in this section if you wish to cancel the appointment of a representative. Write the representative’s full name.

Section D – Your Declaration

Question 10

By signing, you authorize CIC to complete your request for yourself and your dependent children under 18 years of age.

If your spouse or common-law partner is included in this request, he or she must sign in the box provided.

Release of information to other individuals

To authorize CIC to release information from your case file to someone other than a representative, you will need to complete the form Authority to Release Personal Information to a Designated Individual (IMM 5475) (PDF, 1.8 MB). The form is also available from Canadian embassies, high commissions and consulates abroad.

The person you designate will be able to obtain information on your case file, such as the status of your application. However, they will not be able to conduct business on your behalf with CIC.


Step 3: Pay the fees

Calculating your fees

Use the table below to calculate the total amount of fees to be paid. Fees must be included with this application.

Processing Fee Number of persons Amount per person Amount due
Permanent Resident Card   x $50  
Total Payment:

Important information. Payment of fees online is the preferred method of payment.


Incorrect fee payment

Payment issue - No fee included

CIC will return your application.

Note: Processing of your application will only start after you return your application with the requested fees.

Payment issue - Insufficient fees included

CIC will return your application.

Note: Processing of your application will only start after you return your application with the requested fees.

Payment issue - Overpayment

CIC will:

  • start processing your application, and
  • send you a refund as soon as possible.

Note: You do not have to request a refund, it will be done automatically.

Payment issue – Expired payment

For expired certified cheques, bank drafts and money orders only. CIC will return your application.

Note: Processing of your application will only start after you return your application with requested fees.


Payment method options

Payment of fees online is the preferred method of payment.

On line fee payment

Resources required

You can pay your fees on line if you have:

  • a credit card (Visa, MasterCard or American Express);
  • access to a computer with an Internet connection;
  • a valid e-mail address, and
  • access to a printer (you will need to print the receipt).

Instructions

Follow these step-by-step instructions to pay using the Internet.

  • Go to Pay my fees online at the CIC website.
  • Follow the on-line instructions.
    • At the end, click on the button to print the CIC official receipt with barcode.

Note

Note. Do not exit without printing the receipt!

  • Fill in the Payer Information Section by hand.
  • Attach the bottom portion (copy 2) of this receipt to your completed application.

Proof of payment

The receipt printed off of the Internet in step 2 of the instructions above will serve as your proof of payment.

Obtaining an original receipt form–Inside Canada

You may obtain an original receipt form (IMM 5401) by ordering through our website.


Fee payment at financial institutions

If you do not wish to pay using the Internet, payment must be made at a financial institution in Canada. The financial institution will let you know what method of payment it accepts. There is no banking charge to pay at a financial institution.


Note

The only acceptable forms of payment are on-line or through a financial institution in Canada. If you send any other form of payment your application will be returned.

Availability

For clients located inside Canada only.

Resources required

A payment receipt form (IMM 5401) can be ordered through our website.

Instructions

Follow these step-by-step instructions to pay at a financial institution in Canada.

  1. Calculate the total fee amount to be paid using the chart Calculating your fees at the beginning of this section.

  2. Fill out one (1) payment receipt form (IMM 5401).

    Important information. An original payment receipt form (pink and white) must be used. A photocopy is not acceptable.

    For more information. See: “Obtaining an original receipt form – Inside Canada” in this section.

  3. Insert the total amount paid on line 09 Citizenship or Immigration Services Fees.

    Important information. Do not complete the top two portions of the receipt. These will be completed by the financial institution.

  4. Fill in the Payer Information section on the back of the payment receipt form.

    Do you already have an open file and know the client identification number (client ID) that we have assigned to you?

    • If yes, enter the number in the box provided for that purpose.
    • If no, leave that box empty.
  5. Bring the receipt form and your payment to the teller (cashier) at the financial institution. Do not present your application, only your receipt form.

    The teller (cashier) will:

    • stamp and enter the amount paid in the upper two portions of the receipt form, and
    • give you the top two portions of the form.

    Important information. Do not make payment using the automated teller machines or on a financial institution website.

  6. The following list indicates what you should be doing with the different parts of the IMM 5401 receipt.

    • Copy 1 (top): Keep for your records.
    • Copy 2 (middle): Attach to your completed application.
    • Copy 3 (bottom): The financial institution will keep the bottom part.

Proof of payment

Completed payment receipt form (Original form IMM 5401)

Obtaining an original receipt form–Inside Canada

You may obtain an original receipt form (IMM 5401) by ordering through our website.


Step 4: Mail the application

Where to mail the application

Mail your completed application in a stamped envelope to the address shown below:

Regular mail:

Affix sufficient postage (top right of the envelope)
Sender (top left of the envelope)
(Your name)
(Your Address)
(Your Postal Code)
Recipient (centre of the envelope)
Case Processing Centre — PR Card
P.O. Box 10020
SYDNEY, NS  B1P 7C1
CANADA

Or by courier:

Affix sufficient postage (top right of the envelope)
Sender (top left of the envelope)
(Your name)
(Your Address)
(Your Postal Code)
Recipient (centre of the envelope)
Case Processing Centre – PR Card
49 Dorchester Street
Sydney, NS
B1P 5Z2


Note

Make sure that you have included the Supplementary Identification Form (IMM 5455) with your application.



Important information

Is your application urgent

If your application is considered urgent due to imminent travel, mail your completed application by registered mail to the address shown above.

Include a copy of your plane ticket and proof of payment of your ticket and write: “Urgent—Proof of travel included” on your envelope.

Note:  A travel itinerary is not considered a satisfactory proof of travel.


What happens next

Hearing from CIC

This is the type of communication that you receive from CIC as a result of submitting this application:

  • If your application is properly completed and you meet the requirements for a PR Card
    • you will receive your card in the mail or a letter from CIC advising you of when and where to pick up your card.
  • If your application is incomplete
    • your application will be returned to you.

If you are asked to pick up your PR card

You must bring with you the previous card and the original documents of the copies which you have included with your application.



Important information

Updating your contact information

During the application process, you must advise us of any change of address or telephone number. You can do this by going to Change of Address or by consulting the How to contact CIC section at the end of this guide.


Checking application status on line

You can check the status of your application on-line by doing the following:

  1. Go to Check application status on the CIC website.
  2. Follow the instructions provided.

Note:  Your application status will only appear on-line once the application is received and the initial review by CIC is completed.

To obtain details on how to remove your application status information from the Internet, visit the Help Centre section.


Protecting your information

Your personal information is:

  • only available to Citizenship and Immigration Canada (CIC) and Canada Border Service Agency (CBSA) employees who need to see it in order to provide the services to you, and
  • not disclosed to anyone else except as permitted under the provisions of the Privacy Act.

For more information. You can obtain additional information on the protection of your data by visiting the Help Centre on our website.


Quality Assurance Program

Our quality assurance program randomly selects applications for a special review. If selected you will be asked to attend an interview with a Citizenship and Immigration official so that we can:

  • verify the documentation you submitted is accurate,
  • verify that your application has been completed properly.

Note: You will be notified in writing should your application be selected.



For more information

Current processing times and urgent cases

Current processing times are updated regularly on our website. Urgent processing of permanent resident cards will only occur under specific circumstances.


How to contact CIC

Do you still have questions or need to talk to an agent?

Within Canada

CIC Call Centre:

1 888 242-2100 (toll-free)

Hours of operation:
Monday to Friday 8 a.m. to 4 p.m., your local time

If you are deaf, deafened or hard of hearing, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling: 1-888-576-8502 (in Canada only).

Outside Canada

Contact a visa office at a Canadian:

  • Embassy,
  • High Commission or
  • Consulate

Consult the local phone pages or the CIC website for addresses, phone numbers and website addresses.


Appendix A: Residency obligation

Minimum residency obligations

You must meet the residency obligation to obtain a Permanent Resident Card.

If you have been a permanent resident for five (5) years or more

  • you must have been physically present in Canada for a minimum of 730 days within the past five (5) years.

If you have been a permanent resident for less than five (5) years

  • you must show that you will be able to meet the minimum of 730 days of physical presence in Canada within five (5) years of the date you became a permanent resident.

Time spent outside of Canada

Notice for persons under 22 years of age on the residency requirements to maintain Permanent Resident status for the purposes of Permanent Resident (PR) Card and/or Permanent Resident Travel Document applications:

Effective August 1, 2014, for the purpose of determining whether a permanent resident meets the residency requirements to maintain permanent resident status, CIC’s definition of “child” has changed, from under 22 years of age to under 19 years of age.

Time during which an applicant aged 19 and over accompanied a parent abroad before August 1, 2014, will be assessed under the previous definition of “child.” Time during which an applicant aged 19 and over accompanies a parent abroad on or after August 1, 2014, will be assessed under the new definition of “child.”

You may also count days outside of Canada as days for which you satisfy the residency obligation in the following circumstances:

OPTION 1. Accompanying a Canadian citizen outside Canada

You may count each day that you accompanied a Canadian citizen outside Canada provided that the person you accompanied is your spouse, common-law partner or parent (if you are a child under 19 years of age).

Evidence required

You must provide supporting documents to prove that:

  • The person you are accompanying is a Canadian citizen; and
  • You are the spouse, common-law partner or child of that person.

Supporting documents may include:

  • marriage license or evidence of common-law partnership (mandatory if you are accompanying a spouse or common-law partner)
  • child’s birth certificate, baptismal document, or adoption or guardianship document (mandatory if you are accompanying a parent)
  • all passports or other travel documents of the person you are accompanying used in the five (5) years before the application (mandatory)
  • school or employment records
  • association or club memberships
  • documents showing the citizenship of the person you are accompanying, including the date the person became a Canadian citizen (mandatory)
  • evidence of the residential addresses of the person you are accompanying for the five (5) years before the application (mandatory)
  • any other documents that you want to have considered

OPTION 2. Employment outside Canada

You may count each day you were employed outside Canada if your employment meets the following requirements:

  • you are an employee of, or under contract to, a Canadian business or the public service of Canada or of a province or territory and
  • as a term of your employment or contract, you are assigned on a full-time basis to:
    • a position outside Canada
    • an affiliated enterprise outside Canada or
    • a client of the Canadian business or the public service outside Canada

For this application, a Canadian business is defined as:

  • a corporation that is incorporated under the laws of Canada or of a province and that has an ongoing operation in Canada
  • an enterprise that has:
    • an ongoing operation in Canada
    • is capable of generating revenue
    • is carried out in anticipation of profit
    • in which a majority of voting or ownership interests is held by Canadian citizens, permanent residents, or Canadian businesses as defined above or
  • an organization or enterprise created by the laws of Canada or a province

Supporting documents:

You must provide a letter signed by an official of the business stating:

  • the position and title of the signing official
  • the nature of the business and how it fits the description of a Canadian business (see definition above)
  • details of your assignment or contract outside Canada such as duration of the assignment; confirmation that you are a full-time employee of the “Canadian business” working abroad on a full-time basis as a term of your employment, or that you are on contract working on a full-time basis abroad as a term of your contract; and a description or copy of the position profile regarding the assignment or contract abroad, and
  • confirmation that the business was not created primarily for the purpose of allowing you to satisfy your residency obligation

You may also include:

  • articles of incorporation and business licenses
  • partnership agreements or corporate annual reports
  • corporate Canadian Income Tax Notices of Assessment or financial statements
  • copies of the Employee Assignment Agreement or Contract
  • copies of any agreements between the Canadian business and the business or client outside Canada concerning your assignment to that client or business
  • Pay Statements
  • Canadian Income Tax Notice of Assessment
  • T4 slips
  • Any other evidence that you want to have considered

OPTION 3. Accompanying a permanent resident outside Canada

You may count each day you accompanied a permanent resident outside Canada provided that:

  • the person you accompanied is your spouse, common-law partner or parent (if you are a child under 19 years of age); and
  • he or she was employed on a full-time basis by a Canadian business or in the public service of Canada or of a province or territory during the period you accompanied him or her.

Evidence required
You must provide supporting documents to prove that:

  • The person you are accompanying is a permanent resident;
  • You are the spouse, common-law partner or child of that person; and
  • The permanent resident you are accompanying meets his or her own residency obligation.

Supporting documents may include:

  • marriage license or evidence of common-law partnership (mandatory if you are accompanying a permanent resident spouse or common-law partner)
  • child’s birth certificate, baptismal document, or adoption or guardianship document (mandatory if you are accompanying a permanent resident parent)
  • all passports or other travel documents of the person you are accompanying used in the five (5) years before the application (mandatory)
  • School or employment records
  • association or club memberships
  • documents showing that the person you are accompanying meets his or her own residency obligation (mandatory)
  • any other documents that you want to have considered

Humanitarian and compassionate grounds

If you are unable to meet the residency obligation, CIC will consider any compelling humanitarian and compassionate factors in your individual circumstances that may justify the retention of permanent resident status.

CIC will notify you if this additional assessment is required.

Find out if you are eligible

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