In-person assistance and self-help kiosks in Canada

NOTE: As of May 1, 2012, CIC Niagara Falls and the Backlog Reduction Office (BRO) Niagara Falls has moved to 4318 Portage Road, Niagara Falls, ON, L2E 6A4.

Alberta

Office Address Hours Services
Calgary
Harry Hays Building
220 4th Avenue, SE, Room 210
Calgary, AB
T2G 4X3
 Monday to Friday:
9:00 – 15:00		 In-person help: Citizenship, Immigration, PR Card
Edmonton 9700 Jasper Ave., Suite 240
Canada Place
Edmonton, AB
T5J 4C3		 Monday to Friday:
9:00 – 15:00
Lethbridge 706-4th Avenue South, Room. 403
Lethbridge, AB
T1J 4K6

Wednesday: 9:00 – 15:00
(Closed 12:00 – 13:00)

British Columbia

Office Address Hours Services
Kelowna 202-1635 Abbott St.
Kelowna, BC
V1Y 1A9		 Monday to Friday:
10:00 – 15:00
(Closed 12:00 – 13:00)		 In-person help by appointment only: Citizenship, Immigration, PR Card
Nanaimo 201E - 60 Front Street
Nanaimo, BC
V9R 5H7		 Thursday: 13:00 – 15:00
(Closed 12:00 – 13:00) 		In-person help by appointment only: Immigration, PR Card
Prince George 177 Victoria Street, Suite 250
Prince George, BC
V2L 5R8		 Monday to Friday:
10:00 – 15:00
(Closed 12:00 – 13:00)		 In-person help by appointment only: Citizenship, Immigration, PR Card
Vancouver 1148 Hornby Street
Vancouver, BC
V6Z 2C3		 Monday to Friday:
8:00 – 16:00		 In-person help: Immigration, PR Card
Vancouver 200 - 877 Expo Blvd.
Vancouver, BC
V6B 8P8		 Monday to Friday:
8:00 – 16:00		 In-person help by appointment only: Citizenship, PR Card, Confirmations of Permanent Residence
Surrey Central City, 290 - 13450 102nd Ave
Surrey, BC
V3T 5X3		 Monday to Friday:
8:00 – 16:00 		In-person help by appointment only: Citizenship
Victoria 100 – 914 Yates Street
Victoria, BC
V8V 3M2		 Monday to Wednesday:
8:00 – 15:00
Thursday: 8:00 – 13:30
Friday: 8:00 – 15:00		 In-person help by appointment only: Citizenship, Immigration, PR Card

Manitoba and Nunavut

Office Address Hours Services
Winnipeg 25 Forks Market Road, Room 400,
Johnston Terminal
Winnipeg, MB
R3C 4S9		 Monday to Friday:
9:00 – 15:00		 In-person help: Citizenship, Immigration, PR Card

New Brunswick

Office Address Hours Services
Fredericton 495 Prospect Street
Fredericton, NB
E3B 9M4		 Monday to Friday:
8:30 – 16:30
  • Self-help kiosk
  • In-person help by appointment only: Citizenship, Immigration, PR Card
Moncton 860 Main Street, 6th Floor, Suite 602
Moncton, NB
E1C 1G2		 Monday to Friday:
8:30 – 16:30
Saint John 189 Prince William Street
1st Floor
Saint-John, NB
E2L 2B9		 Monday to Friday:
8:30 – 16:30

Newfoundland and Labrador

Office Address Hours Services
St.-John’s 21 Hallett Crescent
St-John’s, NL
A1B 4C2		 Monday to Friday:
8:30 – 16:30		 Self-help kiosk
Monday to Friday:
9:00 – 12:00		 In-person help: Citizenship, Immigration, PR Card

Northwest Territories

Office Address Hours Services
Yellowknife 5101 - 50 Avenue,
3rd Floor
Yellowknife, NT
X1A 3Z4		 By appointment only In-person help by appointment only: Citizenship, Immigration, PR Card

Nova Scotia

Office Address Hours Services
Halifax 1741 Brunswick Street, Suite B110
Halifax, NS
B3J 3X8		 Monday to Friday:
8:30 – 16:30
  • Self-help kiosk
  • In-person help by appointment only: Citizenship, Immigration, PR Card

Ontario

Office Address Hours Services
Barrie 48 Owen Street, Suite 312
Barrie, ON
L4M 3H1		 Monday to Friday:
8:30 – 15:30
(Closed 11:30 – 12:30)
  • Emergency services for temporary residents, workers, students and visitors;  Interim Federal Health;  Verification of Entry requests
  • By appointment only:
    • PR Card pick-up: Tues., Wed., 9:00 – 15:00
    • Immigration interviews; Citizenship
Hamilton 55 Bay St. North - Ground Floor (Market St. entrance)
Hamilton, ON
L8R 3P7		 Monday to Friday:
9:00 – 15:00
(Closed 12:00 – 13:00)
  • Emergency services for temporary residents, workers, students and visitors;  Interim Federal Health;  Verification of Entry requests
  • By appointment only: PR Card pick-up; Immigration interviews; Citizenship
Kingston 86 Clarence Street, Main Floor
Kingston, ON
K7L 1X3		 Monday to Friday:
10:00 – 12:00
Kitchener  29 Duke Street East, 1st  Floor
Kitchener, ON
N2H 1A2		 Mon., Tue., Thu., Fri.:
8:00 – 15:00
(Closed 12:00 – 13:00)
London 417 Exeter Road
London, ON
N6E 2Z3		 Tuesday: 8:00 – 16:00
Thursday: 8:00 – 16:00
Niagara Falls

4318 Portage Road,
Niagara Falls, ON
L2E 6A4

 Monday to Friday:
9:00 – 15:00
(Closed 12:00 – 13:00)
Oshawa 78 Richmond Street West, 2nd floor
Oshawa, ON
L1G 1E1		 Monday to Friday:
8:30 – 16:00
Ottawa 200 Catherine St.
Suite 101
Ottawa, ON
K2P 2K9		 Monday to Friday:
9:00 – 12:00
Sault Ste. Marie 22 Bay Street, 1st floor
Sault Ste-Marie, ON
P6A 5S2		 Tuesday: 10:00 – 15:00
Wednesday: 10:00 – 15:00
Thursday: 10:00 – 15:00
Sudbury Rainbow Centre,
40 Elm Street, Suite 281
Sudbury, ON
P3C 1S8		 Tuesday: 8:30 – 16:00
Thursday: 8:30 – 16:00
Thunder Bay 221 N. Archibald Street, Suite 108
Thunder Bay, ON
P7C 3Y3		 Monday to Friday:
9:00 – 12:00
Toronto (Etobicoke) 5343 Dundas Street West, 3rd Floor
Toronto, ON
M9B 6K5
 Monday to Friday:
8:00 – 4:00		 Refugee claimants only
Toronto (St. Clair) 55 St. Clair Avenue East, Suite 200
Toronto, ON
M4T 1L8		 Monday to Friday:
8:00 – 16:00
  • Emergency services for temporary residents, workers, students and visitors;  Interim Federal Health;  Verification of Entry requests
  • By appointment only: PR Card pick-up; Immigration interviews; Citizenship
Windsor 1250 Walker Road
Windsor, ON
N8Y 4T4		 Tue., Thu., Fri.:
8:30 – 15:30
(Closed 12:00 – 13:00)

Prince Edward Island

Office Address Hours Services
Charlottetown Jean Canfield Government of Canada Building,
191 University Avenue
Charlottetown, PE
C1A 4L2		 Monday to Friday:
8:30 – 16:30		 Self-help kiosk
Thusday:
10:00 – 12:00
  • In-person help: Citizenship, Immigration, PR Card
  • PR Card pick-up

Quebec

Office Address Hours Services
Gatineau 259 St. Joseph Boulevard, Suite 109
Gatineau, QC
J8Y 6T1		 Monday to Friday:
8:00 – 16:00		 Refugee claimants only
Montreal 1010 St-Antoine West,
2nd Floor
Montréal, QC
H3C 1B2		 Monday to Friday:
8:00 – 16:00		 Refugee claimants only
Quebec Complexe Lebourgneuf,
825 Lebourgneuf Boulevard, Suite 110
Québec, QC
G2J 0B9		 Monday to Friday:
8:00 – 16:00		 Refugee claimants only
Sherbrooke 76 Place de la Cité
Sherbrooke, Québec
J1H 4G8 		Monday to Friday:
8:00 – 16:00		 Refugee claimants only
Trois-Rivières 55 des Forges, Room 012
Trois-Rivières, Québec
G9A 6A8		 Monday to Friday:
8:00 – 16:00		 Refugee claimants only

Saskatchewan

Office Address Hours Services
Regina 1783 Hamilton Street,
Room 220
Regina, SK
S4P 2B6		 Monday to Friday:
9:00 – 15:00		 In-person help: Citizenship, Immigration, PR Card
Saskatoon 410 22nd Street E, Room 660
Saskatoon, SK
S7K 5T6		 Monday to Friday:
9:00 – 15:00

Yukon

Office Address Hours Services
Whitehorse 300 Main Street, Suite 215
Whitehorse, YT
Y1A 2B5		 Monday to Friday:
10:00 – 12:00		 In-person help: Citizenship, Immigration, PR Card