Biometrics Field Trial Evaluation Report

Section 1: Executive Summary

• Background
• Description
• Evaluation methodology
• Key findings

Section 2: Introduction

Section 3: Biometrics Field Trial

• 3.1 Purpose
• 3.2 Scope
• 3.3 Restrictions on scope
• 3.4 Description of the Biometrics Field Trial

Section 4: Evaluation of the Field Trial

• 4.1 Evaluation methodology
• 4.2 Field trial findings

Section 5: Program Integrity—Usefulness of Biometrics in Strengthening Identity Management and in Detecting Fraud

• 5.1 Overview
• 5.2 Identity management
• 5.3 Conclusion

Section 6: Biometric System Performance

• 6.1 Background
• 6.2 Facial recognition
• 6.3 Fingerprint recognition

Section 7: Impact on Clients and Public Acceptance

• 7.1 Client demographics
• 7.2 Client survey
• 7.3 Employee feedback on experiences with clients
• 7.4 Media and public inquiries

Section 8: Organizational and Operational Impacts

• 8.1 Context
• 8.2 Overview
• 8.3 Impact of the field trial on volumes
• 8.4 Impact of the field trial on work processes, human resources and facilities
• 8.5 Impact of the field trial on processing times and service standards
• 8.6 Employee feedback
• 8.7 Toronto Refugee Intake Centre
• 8.8 Headquarters Matching Centre (HQC)
• 8.9 Conclusions

Section 9: Privacy Considerations

• 9.1 Introduction
• 9.2 Privacy risk mitigation measures taken during the field trial
• 9.3 Conclusion

Section 10: Lessons Learned from the Field Trial

• 10.1 Strengthening identity management of clients
• 10.2 Client service
• 10.3 Privacy
• 10.4 Forward planning lessons

Section 11: Conclusion

Section 12: Appendices

• Appendix A – Acronyms
• Appendix B – IT Hardware and Equipment
• Appendix C – Performance Indicators
• Appendix D – Description of Preparations for the Field Trial
• Appendix E – Photo Specifications
• Appendix F – Field Trial Brochure

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Biometrics Field Trial Evaluation Report
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© Her Majesty the Queen in Right of Canada, represented by the Minister of Public Works and Government Services Canada, 2008
Cat. no. Ci4-2/2008E
ISBN 978-0-662-47667-2

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