Contact Us

• Call Centre services (if you are in Canada only)
• Canadian visa office
• Canadian embassy, high commission or consulate
• Technical difficulties
• Self-serve options
• CIC partners
• Multiculturalism office

Call Centre services (if you are in Canada only)

The Call Centre can answer questions, in English and French, about Citizenship and Immigration (CIC) services and programs, or applications in process inside Canada.

Call Centre telephone number: 1-888-242‑2100

• Automated telephone service (available 24 hours a day, 7 days a week)
  If you have a touch-tone telephone, you can listen to prerecorded information about CIC programs, order application kits, and check the status of your application.
• Call Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays.
  You must choose one of the first five recorded options before you can speak to an agent.
  
  
  Note that agents cannot:

  • answer questions about application status once it is sent to a Canadian visa office outside Canada,
  • make decisions on applications, or
  • help process applications more quickly.

If you are deaf or hard of hearing, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576‑8502.

Canadian visa office

Canadian visa offices can answer questions about applications processed outside Canada. If you live outside Canada, Canadian visa offices can answer questions about CIC services and programs.

• Find out which Canadian visa office to send your application to
• Find the Canadian visa office closest to you

Canadian embassy, high commission or consulate (for Canadian citizens only)

If you are a Canadian citizen and you need proof of citizenship (citizenship certificate), please contact the Canadian embassy, high commission or consulate responsible for your region.

Technical problems

• If you have technical problems using this site, please contact the Webmaster. Note: This address is only for technical enquiries, not questions about programs and services. CIC may not be able to provide a personal response to technical questions.

Self-serve options

You may be able to find what you need here on this website. For example, you can:

• Order or download and print application kits
• Check application processing times
• Check the status of your application
• Pay your fees or print an official receipt
• Change or notify us of a change of address

CIC partners

• Canada Border Services Agency (CBSA)
• Canada Revenue Agency (CRA)
• Department of Foreign Affairs and International Trade (DFAIT)
• Human Resources and Skills Development Canada (HRSDC)
• Immigration Refugee Board (IRB)
• Ministère de l'Immigration et des Communautés culturelles (MICC)  
• Passport Canada: 1-800-567-6868
• Service Canada: 1-800 O Canada (1-800-622-6232)

Multiculturalism program offices

• Contact the Multiculturalism Program for information on programs such as the Paul Yuzyk Award, the Mathieu Da Costa Challenge, the Racism. Stop it! National Video Competition, Black History Month, Asian Heritage Month, the Community Historical Recognition Program or grants and contributions.