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Self-serve options

Our website is your first stop for general information about CIC programs and services. From here, you can:

If you have more questions, we have a bank of over 500 answers in our Help Centre.

CIC offices

Citizenship and Immigration Canada (CIC) staff work at offices around the world.

Find the CIC office you need.

Call Centre services (if you are in Canada only)

Contact the Call Centre if you have submitted an application from within Canada and:

  • the normal processing time for your application has passed and
  • you cannot verify the status of your application using the online application status tool or
  • you wish to report important changes about your application, such as births, deaths, marriages, divorces, adoptions, changes in address, changes in job status or
  • you need urgent processing or
  • you would like to make a refugee claim

Please note that we are updating our automated telephone service. Our menu options have changed so please listen carefully before making your selection.

We are currently experiencing technical difficulties with our telephony system. We apologize for any inconvenience this may cause.

Call Centre telephone number: 1-888-242‑2100

  • Case specific enquiries form (available only if you submitted an application to an in-Canada office or online). If you sent your application outside of Canada please use the International case specific inquiry form for the mission where you applied.
  • Automated telephone service (available 24 hours a day, 7 days a week)
    If you have a touch-tone telephone, you can listen to pre-recorded information about CIC programs, and check the status of your application.
  • Call Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.

    You must choose one of the first five recorded options before you can speak to an agent.

    Note that agents cannot:

    • answer questions about application status once it is sent to a Canadian visa office outside Canada,
    • make decisions on applications, or
    • help process applications more quickly.

If you are deaf or hard of hearing, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576‑8502.

Technical difficulties

  • If you have technical problems using this site, please contact the Webmaster. Note: This address is only for technical enquiries, not questions about programs and services. CIC may not be able to provide a personal response to technical questions.

CIC partners

CIC offices

Where to send your application

 
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