Application for a Verification of Status (VOS) or Replacement of an Immigration Document (IMM 5545)

Table of Contents



Overview

Application package

This application package consists of:

  • an instruction guide and
  • the required forms

The instruction guide is a tool that provides:

  • the information you must know about this application before sending it to Citizenship and Immigration Canada (CIC) and
  • assistance with how to fill out the forms and the required supporting documents

Read the instruction guide thoroughly and then fill out each of the applicable forms.

The forms are specifically designed with questions that will assist the processing of your application.


Symbols used in this guide

This guide uses the following symbols to indicate information of particular importance.

Required step
What you must do to have your application processed.
Important information
Important information that you need to be aware of in order to avoid delays or other problems.
Get more information
Where to get more information.
Note:
Tips that will assist you with this application.

The application process

The instructions provided in this guide follow the basic steps you will need to know to complete your application.

  1. Gather documents
  2. Complete the application
  3. Pay the fees
  4. Mail the application

Before you apply

Use this application to obtain a Verification of Status (VOS) document or a replacement copy of a valid temporary resident document that has been lost, stolen or destroyed.

Verification of Status Document

A Verification of Status document will contain information that appeared on your original Record of Landing, Confirmation of Permanent Residence, Work Permit, Study Permit or other immigration documents. This document can be used when you must provide proof of historical immigration information, such as the date and place of entry to Canada.

You may obtain a VOS document outlining the pertinent historical information for the following:

  • Certificate of Departure (IMM 0056)
  • Immigrant Visa and Record of Landing (IMM 1000)/Confirmation of Permanent Residence (IMM 5292 or IMM 5688)
  • Visitor Record (IMM 1097 or IMM 1442)
  • Work Permit (IMM 1102 or IMM 1442)
  • Study Permit (IMM 1208 or IMM 1442)
  • Exclusion Order (IMM 1214)
  • Deportation Order (IMM 1215)
  • Departure Order (IMM 5238)
  • Permit to Come Into or Remain in Canada (IMM 1263)
  • Authorization to Return to Canada (IMM 1203)
  • Protected Persons

Note: The actual document itself will not be issued, instead a plain paper document will be issued that will provide information about your immigration history.

The Verification of Status document cannot be used for travel and is not an identity document.

The Permanent Resident Card is the proof of status document for permanent residents re-entering Canada on a commercial carrier (airplane, boat, train or bus).

If you are a permanent resident of Canada and are travelling outside the country without the appropriate documentation to prove your status in Canada, you will need to obtain a travel document to demonstrate to representatives of a transportation company that you are entitled to re-enter Canada as a permanent resident. For more information, consult the application package Applying for a Travel Document (Permanent Residents Abroad) (IMM 5529) on our website.

Replacement of a Valid Temporary Resident Document

You may request a replacement of a current and valid temporary resident document if it is lost or stolen. You must provide the police report number proving that your current and valid temporary resident document has been lost or stolen. The following documents can be replaced:

  • Visitor Record
  • Work Permit
  • Study Permit
  • Temporary Resident Permit
If your document was issued… Then you must …
from 1936 to present Contact Citizenship and Immigration Canada.

Note: To request changes to your Immigrant Visa and Record of Landing (IMM 1000) or your Confirmation of Permanent Residence (IMM 5292 or IMM 5688) complete the Request to Amend your Record of Landing, Confirmation of Permanent Residence or Valid Temporary Resident Documents (IMM 5218).

ONLY if your document was issued… Then you must …
before 1936 Contact the Canadian Genealogy Centre Library and Archives Canada for further instruction on how to obtain verification of your document.
when you landed in Newfoundland before 1949 Contact The Rooms for further instruction on how to obtain verification of your document.

Urgent Applications

In certain circumstances, you may qualify for urgent processing. If you meet one of the criteria outlined below, you must clearly mark “URGENT” on your mailing envelope and must submit sufficient proof why urgent processing is required. If your reason is considered not urgent, your application will be placed in the regular processing queue.

The criteria for urgent processing are as follow:

  • You are applying for your pension and have received a notice from Service Canada advising that your file will be closed if you do not provide proof of your immigration information (Note: If you did not receive this notice, you cannot request urgent processing under this criteria).
    • You must include a copy of your letter from Service Canada as proof.

You need to travel because of a death or serious illness in the family and require proof of your immigration information in order to obtain a travel document.

You must provide:

  • proof of death or serious illness (example: a note from the attending physician),
    • a copy of your expired travel document, and
    • a list of documentary requirements to obtain your travel document (example: a checklist for a passport application for another country), and
    • you face immediate loss of employment or loss of an employment opportunity because you are not in possession of proof of your immigration information. Include an original letter from the employer.

Verification of Status of a Deceased Person

If you are requesting a Verification of Status document for a deceased person, there are specific criteria that must be met. Please note that replacement of a valid temporary resident document will not be issued for a deceased person.

Personal information can be released, without consent, if an individual has been deceased for more than 20 years. If you are requesting a VOS document for someone who has been deceased for more than 20 years, you must include a death certificate or a copy of the vital statistics record from the province/territory where the person lived.

If the person has been deceased for less than 20 years, to protect the privacy of personal information, CIC must have consent that only the lawful executor or administrator of the estate may request a VOS document. You must provide a death certificate or a copy of the vital statistics record from the province/territory where the person died, you must provide proof you are the executor or administrator of the estate and proof of your identity by providing a photocopy of one piece of federal or provincial/territorial government issued photo identification.

Communication from CIC

The application form provides an opportunity to give your email address to CIC. Note that if you provide your email address, you are initiating email communication with CIC and thereby authorizing CIC to use your email address to communicate with you; this includes the transmission of personal information on your file or case. If you provide your email address all correspondence, including your verification of status document will be sent to you via email. This will reduce delays associated with mailing time.

When you provide your e-mail address, you are authorizing CIC to send all correspondence regarding Verification of Status documents, including the transmission of personal information on your file, to the e-mail address you provided. This will reduce delays associated with mailing time. If you have not indicated an e-mail address, all correspondence will go to the mailing address you provided on your application form.


Gather documents

Use the Document Checklist (part of the IMM 5009 application form) to gather the documents you need to support your application. Failure to include any of these documents will result in your application being returned to you without processing. Do not submit originals unless specifically requested, as these will not be returned to you. The following documents must be included with your application:

1. Photocopy of one piece of federal or provincial/territorial government photo identification OR if unavailable, a photocopy of government issued or internationally recognized photo identification from outside Canada before your entry to Canada. This could include:

  • your driver's license (issued by a federal or provincial /territorial authority).   
  • your photo health card (if applicable)
  • the entry passport or travel document you used to enter Canada as a permanent resident. If you have never entered as a Canadian permanent resident, include a photocopy of the passport or travel document you used as a temporary resident. Include only copies of the passport or travel document pages showing:
    • Passport number
    • Date of issue and expiry
    • Photo, name, date, and place of birth
    • Any amendments to your name, date of birth, expiration, or any other information on the document.

Note: If you no longer have your entry passport, include a copy of the pages listed above from your current passport. However, as the information contained on your original passport simplifies the retrieval of your records, this may result in delays in the processing of your application. Please ensure that you have included your name at the time of entry to Canada on your application form. This is particularly important, if you do not include your original passport.

2. Photocopy of one piece of federal or provincial/ territorial government issued identification OR if unavailable, a photocopy of government issued or internationally recognized identification from outside Canada before your entry to Canada. This could include:

  • your birth certificate.
  • your marriage certificate, if applicable

Note: If the country in which you were born does not or did not issue birth certificates, include an alternate official document showing the name, date, and place of birth of your parents. This may include a baptismal certificate, family composition form, etc.

Note: Baptismal certificates, birth certificates and marriage certificates issued by the government of Quebec before January 1, 1994, are no longer accepted. If you have one of these certificates you must obtain a new document. This can be done by contacting the office of the Registrar of Civil Status of Quebec at one of the following numbers: Québec (418) 643-3900, Montréal (514) 864-3900, elsewhere in the province 1-800-567-3900. Information can also be obtained by visiting their website at www.etatcivil.gouv.qc.ca.

  • your Canadian Citizenship Certificate or card (both sides), if applicable

3. Photocopy of the death certificate or provincial/territorial vital statistics document if the application is submitted on behalf of a deceased person.
Note:  If the person has been deceased for less than 20 years, you are required to provide proof that you are the executor or administrator of the estate and proof of your identity. Proof of your identity is a photocopy of one piece of federal or provincial/territorial government issued photo identification.


Complete the application

Verification of Status  (VOS) or Replacement of an Immigration Document (IMM 5009)

Complete all sections of Part A B and C of the Verification of Status or Replacement of an Immigration Document (IMM 5009) application form, unless otherwise indicated. If your application is not complete it will be returned to you. The information below is provided to help you complete the form.

Important information. It is a serious offence to give false or misleading information on these forms. The information you provide on your application is subject to verification.

Section A – Personal Details

Question 1

Indicate your Client Identification number (Client ID) or Unique Client Identifier (UCI), if known. Otherwise leave it blank.

If you have not dealt with CIC since 1973, you will not have a UCI or a Client ID.

Question 2
Indicate your surname (family name) on entry to Canada.
Question 3

Indicate your given name(s) on entry to Canada.

Question 4

Indicate your current surname (family name) if it is different than your surname upon entry to Canada.

Question 5

Indicate your current given name if it is different than your given name upon entry to Canada.

Question 6

Check the box to indicate your sex (male or female).

Question 7

Indicate your date of birth in the following format: YYYY-MM-DD (Year-Month-Day).

Question 8

Indicate your place of birth including the city, state/province and country.

Question 9

Indicate your current citizenship. To be a citizen of a country means that you were either born in that country (in most cases) or you were granted citizenship in that country. If you have dual citizenship, select the country that issued the passport or travel document that you used to enter Canada.

Question 10

Indicate the passport number of the document you used upon entry to Canada.

If you do not have a copy of this passport, indicate your current passport number.

Check the box to indicate if the passport number was used at the time of entry or if it is your current passport number.

If you did not have a passport upon entry, provide your travel document number.

Question 11

Indicate the date of issue of the passport you used in box 10 in the following format: YYYY-MM-DD (Year-Month-Day).

Question 12
Indicate the expiry date of the passport you used in box 10 in the following format: YYYY-MM-DD (Year-Month-Day).
Question 13

Marital Status on your first entry to Canada : (check the box that applies to you)

  • Never married
  • Married: This means that you and your spouse have had a ceremony that legally binds you to each other. Your marriage must be legally recognized in the country where it was performed and in Canada (if you are married, check yes or no to indicate if your spouse is a Canadian citizen or permanent resident).
  • Widowed: This means that your spouse has died and you have not re-married or entered into a common-law relationship.
  • Separated: This means that you are married but officially no longer living with your spouse
  • Divorced: This means that you are officially separated and have legally ended your marriage.
  • Common-law partner: This means that you have lived with your partner in a common-law relationship for a minimum of one year.
Question 14

Indicate the language of correspondence (English or French) you wish to use.

Question 15

Indicate your current mailing address:

  • Post Office (P.O.) Box number
  • Apartment or unit number
  • Street number
  • Street name
  • City or town
  • Country
  • Province/state
  • Postal code
  • District

If the country in which you reside does not use any of these values, please ensure a complete address for the country in which you reside is included.

If you are requesting a replacement of a valid temporary resident document, a Canadian mailing address MUST be provided.

Question 16

Indicate your current residential address (where you live) if it is different from your mailing address.

  • Apartment or unit number
  • Street number
  • Street name
  • City or town
  • Country
  • Province/state
  • Postal code
  • District

If the country in which you live does not use any of these values, please ensure a complete address for the country in which you reside is included.

Question 17

Check the box to indicate whether your telephone number is from Canada or the US or any other country.

Indicate your telephone number including your area and country code, if applicable.

Question 18

Check the box to indicate whether your alternate telephone (cell, mobile, business, etc.) number is from Canada or the United States (US) or another country.

Indicate your alternate phone number including the area and country code, if applicable.

Question 19

Indicate your e-mail address using this format (if applicable): name@provider.net

Note: By indicating your e-mail address, you are hereby authorizing transmission of correspondence including file and personal information to be sent to you via e-mail to the address provided.

Ensure your e-mail address will be valid for the entire processing period.

Question 20

If you entered Canada for the first time as a permanent resident (landed immigrant) indicate the date of issue in the following format: YYYY-MM-DD (Year-Month-Day).

If you entered Canada for the first time as a temporary resident (worker, visitor, or student), indicate the date on which you entered Canada as a temporary resident.

Question 21

Indicate the name of the Canadian port of entry or the place of issue where you first entered Canada.

Note: A port of entry is an airport, land border, or sea border, where you entered through a customs and immigration checkpoint prior to entering the country.

Section B – Documents requested

Question 1

Check the appropriate box to indicate the type of request you are making:

  • Verification of Status
  • Replacement of a valid temporary resident document
Question 2

Check the appropriate box to indicate for which of the following you need a replacement copy or a Verification of Status document. If requesting a valid temporary resident document, indicate the document number or, if this is unknown, the document issue and expiry date.

Note: If you are requesting a replacement of a temporary resident document, you may only apply for a valid Work Permit, Study Permit, or a Permit to Come Into or Remain in Canada. A replacement document can only be issued for temporary resident documents that have not yet expired.

 

Note: If you do not indicate which valid temporary resident document you are requesting by providing the document number or the document issue and expiry date, CIC will issue the temporary resident document that was last issued. Any requests for other valid temporary resident documents must be submitted with a new application form and fee.

Question 3

Check the appropriate box to indicate what happened to your original immigration document. If applicable, provide details in the space provided.

If you are applying for a replacement of a valid temporary resident document, and it was lost or stolen, indicate the police report number.

Question 4

Check the appropriate box to indicate if you previously applied for Verification of Status of an Immigrant Visa and Record of Landing/Confirmation of Permanent Residence.

If you check “yes”, provide the date on which you applied in the following format: YYYY-MM-DD (Year-Month-Day).

Question 5

Check the appropriate box to indicate if, since your admission to Canada as a permanent resident, you have been convicted of a crime or offence in Canada or elsewhere. If you check “yes”, attach any copies of your relevent court documents.

Question 6

Indicate whether you are a Canadian citizen by checking the appropriate box.

Question 7

List all of the names you have ever used, including given names, middle names, maiden names, foreign names, nicknames, aliases, or other names or initials.

Question 8

Check the appropriate box to indicate your immigration status when you first entered Canada.

Section C – Complete Only If You Entered Canada As A Permanent Resident Prior To 1973

Question 1

List the complete names and dates of birth of all the persons that entered Canada with you. This may include your parents, children, spouse, or other relatives.

Question 2

Check the appropriate box to indicate if either of your parents were born a Canadian citizen.

Question 3

Indicate the names and dates of birth of your parents in the following format: YYYY-MM-DD (Year-Month-Day).

Question 4

List the occupation of each of your parents at the time you entered Canada.
Write N/A if not applicable, do not leave blank.

Question 5

Check the appropriate box to indicate if you or your parents were ever part of the military at the time you entered Canada.

Question 6

Marital Status: (check the box that applied to you at the time you entered Canada)

  • Never married
  • Married:  This means that you and your spouse have had a ceremony that legally binds you to each other. Your marriage must be legally recognized in the country where it was performed and in Canada (if you are married, check yes or no to indicate if your spouse is a Canadian citizen or permanent resident).
  • Widowed: This means that your spouse has died and you have not re-married or entered into a common-law relationship.
  • Separated: This means that you are married but officially no longer living with your spouse
  • Divorced: This means that you are officially separated and have legally ended your marriage.
  • Common-law partner: This means that you have lived with your partner in a common-law relationship for a minimum of one year.

Important information. Read all of the statements in the declaration section carefully and sign and date in the space provided

By signing, you certify that you fully understand the questions asked, and that the information you have provided is complete, truthful, and correct. If you do not sign and date the application, it will be returned to you.


Use of a Representative (IMM 5476)

Who may use this form?

Complete this form only if you:

  • used the services of a representative to help you prepare or submit your application; or
  • are appointing a representative; or
  • are cancelling a representative’s appointment.

If you have dependent children aged 18 years or older, they are required to complete their own copy of this form if a representative is also conducting business on their behalf.

Your spouse or common-law partner does not have to complete a separate request and must sign in the box provided under question 10.

What is a representative?

A representative is someone who has provided advice, consultation, or guidance to you at any stage of the immigration application process, or in an immigration proceeding. If someone represented or advised you to help you submit your application, then that person is your representative. A representative is also someone who has your permission to conduct business on your behalf of Citizenship and Immigration Canada (CIC) and the Canada Border Services Agency (CBSA).

When you appoint a representative:

  • you also authorize CIC and CBSA to share information from your case file with this person;
  • your application will not be given special attention nor can you expect faster processing or a more favourable outcome;
  • the representative is authorized to represent you only on immigration matters related to the application you submit with this form;
  • you can appoint only one (1) representative for each application you submit;
  • you are not obliged to hire a representative. We treat everyone equally, whether they use the service of a representative or not.

Important information. You must notify us if your representative’s contact information changes or if you cancel the appointment of a representative.

Types of representatives

Family, friends, and non-profit groups often help applicants who feel the need for support and advice on immigration matters. You can appoint a representative who does not charge fees or receive any other compensation for providing immigration advice or services to represent you before CIC or the CBSA.

There are two (2) types of representatives.

Uncompensated representatives include:

  • friends and family members who do not, and will not, charge a fee or receive any other consideration for their advice and services;
  • organizations that do not, and will not, charge a fee or receive any other consideration for providing immigration advice or assistance (such as a non-governmental or religious organization);
  • consultants, lawyers and Quebec notaries, and students-at-law under their supervision, who do not, and will not, charge a fee or receive any other consideration to represent you.

Compensated representatives:

Compensated representatives charge a fee or receive some other form of consideration in exchange for the advice and representation that they provide. If you want us to conduct business with a compensated representative then they must be authorized by CIC.

Note: If an immigration representative is being paid or compensated by someone other than the applicant, then the representative is still considered to be a compensated representative.

It is important to know that anyone who represents or advises you for payment — or offers to do so — in connection with immigration proceedings or applications is breaking the law unless they are an authorized representative or they have a specific agreement or arrangement with the Government of Canada that allows them to represent or advise you. This applies to advice or consultation which happens before or after an immigration application is made or a proceeding begins.

Authorized representatives are:

  • immigration consultants who are members in good standing of the Immigration Consultants of Canada Regulatory Council (ICCRC);
  • lawyers and paralegals who are members in good standing of a Canadian provincial or territorial law society and students-at-law under their supervision;
  • notaries who are members in good standing of the Chambre des notaires du Québec and students-at-law under their supervision.

If you appoint a compensated representative who is not a member of one of these designated bodies, your application will be returned. For more information on using a representative, visit our website.

General Application Information

  • Check one box to indicate if you are appointing or cancelling the appointment of a representative.
  • Check both boxes and complete all sections if you are cancelling a representative and appointing a new one at the same time.

Section A – Applicant Information

Question 1

Write your last name (surname or family name) and given name(s).

Question 2

Write your date of birth.

Question 3

If you have already submitted your application, write:

  • the name of office where the application was submitted;
  • location of office;
  • type of application you are sending.
Question 4

Write your Citizenship and Immigration Canada Identification (ID) or Unique Client Identifier (UCI) number (if known).

Section B – Appointment of Representative

Question 5

Write your representative’s full name.

If your representative is a member of the Immigration Consultants of Canada Regulatory Council (ICCRC), a law society or the Chambre des notaires du Québec, print his or her name as it appears on the organization’s membership list.

Question 6

Check one box to indicate if your representative is unpaid or paid.

If your representative is paid, write the membership ID number of:

  • the Immigration Consultants of Canada Regulatory Council (ICCRC); or
  • a Canadian provincial or territorial law society; or
  • the Chambre des notaires du Québec.
Question 7

Write your representative’s contact information.

Note: By indicating your representative’s e-mail address, you are hereby authorizing CIC to transmit your file and personal information to this specific e-mail address.

Question 8

To accept responsibility for conducting business on your behalf, your representative must:

  • sign the declaration
  • date the declaration, and
  • include the Party ID, only if it is known.

Section C – Cancel the Appointment of a Representative

Question 9

Fill in this section if you wish to cancel the appointment of a representative. Write the representative’s full name.

Section D – Your Declaration

Question 10

By signing, you authorize CIC to complete your request for yourself and your dependent children under 18 years of age.

If your spouse or common-law partner is included in this request, he or she must sign in the box provided.

Release of information to other individuals

To authorize CIC to release information from your case file to someone other than a representative, you will need to complete the form Authority to Release Personal Information to a Designated Individual (IMM 5475) (PDF, 1.8 MB). The form is also available from Canadian embassies, high commissions and consulates abroad.

The person you designate will be able to obtain information on your case file, such as the status of your application. However, they will not be able to conduct business on your behalf with CIC.


Pay the fees

Include the processing fee for your application submitted to CIC. The fee is not refundable, nor does it guarantee approval of your application. If you are not approved you will not be issued a Verification of Status document or receive a replacement document.

Type of application Number of persons Amount per document Amount Due
Verification of Status (VOS) or Replacement of an Immigration Document   x $30  
Total Payment:  

Note: There is no fee for applicants in receipt of provincial welfare payments or assistance under the Resettlement Assistance Program. If you are receiving Social Assistance Benefits, provide a letter from the appropriate provincial Ministry or other proof that you are receiving benefits (proof of payment). There is no fee for applications submitted to The Canadian Genealogy Centre Library and Archives Canada or to The Rooms located in Newfoundland.

Note: There is no fee for a VOS document indicating Protected Person status if you are a Protected Person and are not a permanent resident or a Canadian citizen. There is a fee  for the replacement of a valid immigration document, or any other VOS document.

Paying the fees

You have the option of paying your fees through the Internet or at a financial institution.

Payment of fees on the Internet

To use this option, you need:

  • a credit card;
  • access to a computer with a printer;
  • a valid email address; and
  • follow these steps below.
Steps
  1. Go to the CIC website.
  2. Select Pay your fees.
  3. Select Pay my fees online.

Once you have paid the fees you must:

  • print the official receipt;
  • fill out by hand the “Payer Information” section;
  • attach the bottom portion (copy 2) of this receipt to your completed application.

Proof of payment

The receipt printed off of the Internet in Step 2 of the instructions above will serve as your proof of payment.

Fee payment at financial institutions

Note

In-Canada only – If you do not wish to pay using the Internet, payment must be made at a financial institution in Canada. The financial institution will let you know what method of payment it accepts. There is no banking charge to pay at a financial institution.

Note: The only acceptable forms of payment are on-line or through a financial institution in Canada. If you send any other form of payment your application will be returned.

Instructions

Follow these step-by-step instructions to pay at a financial institution in Canada.

  1. Calculate the total fee amount to be paid using the chart Calculating your fees at the beginning of this section.
  2. Fill out one (1) payment receipt form (IMM 5401). A payment receipt form (IMM 5401) can be ordered through our website.
     
    Important information. An original payment receipt form (pink and white) must be used. A photocopy is not acceptable.
     
    For more information. See: “Obtaining an original receipt form – Inside Canada” in this section.
  3. Insert the total amount paid on line 09 Citizenship or Immigration Services Fees.
     
    Important information. Do not complete the top two portions of the receipt. These will be completed by the financial institution.
     
  4. Fill in the Payer Information section on the back of the payment receipt form.
     
    Do you already have an open file and know the client identification number (client ID) that we have assigned to you?
    • If yes, enter the number in the box provided for that purpose.
    • If no, leave that box empty.
  5. Bring the receipt form and your payment to the teller (cashier) at the financial institution. Do not present your application, only your receipt form.
     
    The teller (cashier) will:
    • stamp and enter the amount paid in the upper two portions of the receipt form, and
    • give you the top two portions of the form.
       
      Important information. Do not make payment using the automated teller machines or on a financial institution website.
  6. The following list indicates what you should be doing with the different parts of the IMM 5401 receipt.
    • Copy 1 (top): Keep for your records.
    • Copy 2 (middle): Attach to your completed application.
    • Copy 3 (bottom): The financial institution will keep the bottom part.

Proof of payment

Completed payment receipt form (Original form IMM 5401)


Submit the application

Please address the envelope: Verification of Status ( VOS ) as indicated below. If your application is not complete or does not include the correct processing fee it will be returned to you to be completed.

Affix sufficient postage (top right of the envelope)
Sender (top left of the envelope)
(Your name)
(Your Address)
(Your Postal Code)
Verification of Status (VOS) or Replacement of an Immigration Document
Operations Support Centre (OSC)
Citizenship and Immigration Canada
Ottawa, Ontario K1A 1L1

Exceptions:

  • If your document was issued before 1936, submit your application to the following address:

    Canadian Genealogy Centre Library and Archives Canada
    Library and Archives Canada
    395 Wellington St.
    Ottawa, Ontario
    K1A 0N4

Urgent applications

If your application is urgent and meets the criteria for urgent processing (see Urgent Applications), mail your completed application by registered mail to the address shown above and write: “Urgent” on your envelope.

If you move

Ensure that your address (including your e-mail address) will be valid for the entire processing period. Documents lost in the mail are not the responsibility of Citizenship and Immigration Canada. If your documents are lost in the mail you will be required to re-apply with new fees and documents.

If you move or your address changes before your application has been processed, you must advise CIC of your new address by contacting our Call Centre or through our on-line change of address at our website.


What happens next?

Processing your application

Processing times can change. You can obtain current processing times by contacting the CIC Call Centre at 1 888-242-2100 or on our website.

Find out if you are eligible

Come to Canada
Date Modified: