Come to Canada: Help

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Frequently asked questions

What if I don't know the answer to a question?

In order for this questionnaire to help determine your eligibility, you must provide an answer to every question that is asked. If you do not know the answer to a question, you should exit the questionnaire and return when you have found the missing information.

What do my results mean? Does a positive result mean I can come to Canada?

Your results can help you select the right program, but is intended for general guidance and reference only.

If you decide to submit a formal application, the application will be considered by an immigration officer, in accordance with the requirements of the Immigration and Refugee Protection Act. Any outcome you may have received through the Come to Canada wizard will not be considered by an immigration officer.

If any part of the Come to Canada wizard conflicts with any federal legislation (e.g. the Immigration and Refugee Protection Act and Regulations), federal legislation will apply.

Where can I get more help in filling out my application?

Every program has an application package that consists of an instruction guide, and your required form(s). You will receive a personalized document checklist after you complete the questionnaire. This checklist will include an instruction guide and links to all of the required forms.

The instruction guide provides the information you must know about completing your application before sending it to Citizenship and Immigration Canada (CIC).

Read the instruction guide thoroughly and then fill out each of the applicable form(s). The form(s) are specifically designed with questions that will assist the processing of your application.

I am still unsure if I am eligible for any programs. Where can I find more information?

We invite you to visit our website for more information on any of our temporary or permanent immigration programs. Every immigration program has a dedicated section called "Determine your eligibility" that details the eligibility requirements.

Can I save my results?

We encourage you to print the results once they appear on your screen. There is a print button on every result page.

I just realized that I made a mistake. How do I correct it?

Depending on where you made the mistake, you may wish to start over. When you receive your results, you will have an opportunity to modify your answers.

What is my personal document checklist?

If you are applying for a temporary resident immigration stream, you will receive a personal document checklist once you have answered all of the questions. It is a personalized list of all of the documents you will need to complete your application.

What is my personal checklist code?

If you are going to apply online, you will receive a personal checklist code. Your personal checklist code is a unique code assigned to your personal document checklist. You will need to enter this code to begin your online application. If you are applying on paper, you will not receive a personal checklist code.

Your personal checklist code is found at the top of your checklist. We recommend that you record this code and print a copy of your checklist. This code is only valid for 60 days from the date it is issued.

Privacy notice

Important: The information within the Come to Canada Wizard is presented to guide you in assessing your suitability for various immigration applications. No immigration decision will be made based on the answers that you provide within the Come to Canada Wizard. If you choose to apply, your application will be considered by an officer in accordance with the Immigration and Refugee Protection Act, without regard to any outcome you attain through this questionnaire.

The Wizard together with the application guides were designed to provide general guidance to applicants; however, in some cases, additional information or steps may be required.

You will provide information to the Come to Canada Wizard. The information that you provide will be used to direct you to information concerning the process and documents to be completed and/or submitted in relation to the application that you choose. In the event that you use the Personal Checklist Code provided to you by the Wizard to start an online application within MyCIC, the Wizard information will be retrieved for your review, and will be used to validate responses that you provide on your application form. Should your information change, you may be sent back to the Wizard to validate the information that you provided. The information that you provide may also be used to direct your application(s) to the appropriate CIC Office for processing and will be used to gather statistics concerning the use of the Come to Canada Wizard.

If you complete the Come to Canada Wizard, and receive a Personal Checklist Code, the information that you provide within the Come to Canada Wizard will be stored anonymously within a CIC database for 60 days. If you do not receive a Personal Checklist Code, your information will not be retained once you exit your session. In the event that you submit an online application via MyCIC, the information you provide in the Wizard will be held within the CIC Personal Information Bank that corresponds to the application that you submit, and for the period of time specified within that Personal Information Bank. In accordance with the Privacy Act and the Access to Information Act individuals have a right to protection of and access to their personal information. More information on Personal Information Banks is available at the Infosource website. Infosource is also available at public libraries across Canada.