IRCC Call Centre Services

IRCC has resumed using Canada Post mail services

Effective July 11, 2016, Immigration, Refugees and Citizenship Canada (IRCC) has resumed normal processing procedures for applications using Canada Post mail services. We have resumed sending documents by mail. All documents held during the special measures will now be sent.

We are monitoring the Canada Post situation and will provide new instructions as needed.

Top questions from our callers

Still haven’t found what you’re looking for?

Call centre

You can contact IRCC through the following options if you have submitted an application from within Canada or online and:

  • the normal processing time for your application has passed and you cannot verify the status of your application using the online application status tool or
  • you wish to report important changes about your application, such as births, deaths, marriages, divorces, adoptions, changes in job status or
  • you need urgent processing or
  • you would like to make a refugee claim

Please note that you can also find answers to your questions by consulting the Help Centre.

IRCC Contact Options:

  • IRCC Web form
  • Telephone number: 1-888-242-2100
    • Automated telephone service (available 24 hours a day, 7 days a week)
      If you have a touch-tone telephone, you can listen to pre-recorded information about IRCC programs, and check the status of your application.
    • Call Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.

Note that agents cannot:

  • make decisions on applications,
  • help process applications more quickly.

If you are hearing impaired, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576-8502.

Where to send your application

Find out where you should send your application
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