CIC Call Centre Services

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Call centre

The Call Centre can answer questions, in English and French, about Citizenship and Immigration (CIC) services and programs, or applications in process inside Canada.

Call Centre telephone number: 1-888-242‑2100

  • Case specific enquiries form (available to clients with an application submitted to an in-Canada office or online)
  • Automated telephone service (available 24 hours a day, 7 days a week)
    If you have a touch-tone telephone, you can listen to prerecorded information about CIC programs, order application kits, and check the status of your application.
  • Call Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays.

    You must choose one of the first five recorded options before you can speak to an agent.

    Note that agents cannot:

    • answer questions about application status once it is sent to a Canadian visa office outside Canada,
    • make decisions on applications, or
    • help process applications more quickly.

If you are deaf or hard of hearing, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576‑8502.

Where to send your application

Find out where you should send your application
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