CIC Call Centre Services

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Call centre

You can contact CIC through the following options if you have submitted an application from within Canada or online and:

  • the normal processing time for your application has passed and you cannot verify the status of your application using the online application status tool or
  • you wish to report important changes about your application, such as births, deaths, marriages, divorces, adoptions, changes in job status or
  • you need urgent processing or
  • you would like to make a refugee claim

Please note that you can also find answers to your questions by consulting the Help Centre.

CIC Contact Options:

  • Case specific enquiries form (available only if you submitted an application to an in-Canada office or online). If you sent your application outside of Canada please use the International case specific inquiry form for the mission where you applied.
  • Telephone number: 1-888-242-2100
    • Automated telephone service (available 24 hours a day, 7 days a week)
      If you have a touch-tone telephone, you can listen to pre-recorded information about CIC programs, and check the status of your application.
    • Call Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
  • Note that agents cannot:
    • make decisions on applications,
    • help process applications more quickly.

If you are hearing impaired, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576-8502.

Where to send your application

Find out where you should send your application
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