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Self-serve options

Our website is your first stop for general information about CIC programs and services. From here, you can:

If you have more questions, we have a bank of over 500 answers in our Help Centre.

CIC offices

Citizenship and Immigration Canada (CIC) staff work at offices around the world.

Find the CIC office you need.

International Experience Canada

Contact International Experience Canada if you are:

  • a Canadian youth planning to travel and work abroad, or
  • a foreign youth planning to travel and work in Canada.

Call Centre services (if you are in Canada only)

You can contact CIC through the following options if you have submitted an application from within Canada or online and:

  • the normal processing time for your application has passed and you cannot verify the status of your application using the online application status tool or
  • you wish to report important changes about your application, such as births, deaths, marriages, divorces, adoptions, changes in job status or
  • you need urgent processing or
  • you would like to make a refugee claim

Please note that you can also find answers to your questions by consulting the Help Centre.

CIC Contact Options:

  • Case specific enquiries form (available only if you submitted an application to an in-Canada office or online). If you sent your application outside of Canada please use the International case specific inquiry form for the mission where you applied.
  • Telephone number: 1-888-242-2100
    • Automated telephone service (available 24 hours a day, 7 days a week)
      If you have a touch-tone telephone, you can listen to pre-recorded information about CIC programs, and check the status of your application.
    • Call Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
  • Note that agents cannot:
    • make decisions on applications,
    • help process applications more quickly.

If you are hearing impaired, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576-8502.

Technical difficulties

  • If you have technical problems using this site, please contact the Webmaster. Note:
    • This address is only for technical enquiries, not questions about programs and services.
    • It is for reporting general issues with the CIC website, not for online applications. If you have a technical problem with your online application, use the case specific enquiries form.
    • CIC may not be able to provide a personal response to technical questions.

Submit your feedback about CIC services

Your feedback will help us to review and improve our services.

Submit a comment, compliment or complaint about:

  • CIC services
  • Application processing times
  • Fees, refunds or loans
  • Online tools or this website
  • Policy and legislation

CIC partners

CIC offices

Where to send your application

Find out where you should send your application
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