Contact us

Canada Post services may be interrupted

If a mail disruption takes place, check our website before you apply. We will keep you updated as more information becomes available.

Need help? Find answers to your questions in the Help Centre.


Find out how to contact Immigration, Refugees and Citizenship Canada (IRCC).

Get answers to your questions

Find quick and direct answers to frequently asked questions in our Help Centre

Check your application status

Get updates using your identification number, name, date and place of birth

Change your address

How to change your address, email or phone number based on your location and application type

Find an office

Information about IRCC offices inside and outside Canada

Submit a case-specific enquiry

Ask about cases passed normal processing times, application updates, or technical difficulties

Get help with your eTA application

Find out where to get help if you have questions before you apply, or encounter issues during or after you apply for an eTA

Submit your feedback about IRCC services

Submit a comment, compliment or complaint about services, performance or processes

International Experience Canada

For Canadian youth going abroad or foreign youth coming to Canada

Call us

Access pre-recorded information about our programs or talk to an agent in English or French (only from within Canada)

Report fraud or abuse

Contact information to report fraudulent activities or abusive situations

Make a media enquiry

Contact a Media Relations Specialist Monday to Friday during our business hours

Help Centre

Find quick and direct answers to your questions including how to complete application forms, extend visas and permits and replace lost documents.

Do you want to come to Canada?

Answer a few questions to find out what immigration programs you can apply for and how to submit an online or paper application.

How to send a complete immigration application

Learn how to avoid common errors that can cause delays in processing your application to come to Canada.

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