Citizenship and Immigration Canada
www.cic.gc.ca
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Designated medical practitioner program
Useful tools and information
- Stamp renewal
- Regional medical office locations
- Immigration categories
- Change in DMP contact information/moving the medical office
- Becoming a DMP – application form
- DMP Reappointment
- Resigning as a DMP
- Incident reporting and complaint resolution
- DMP Search List
Stamp renewal
To order a stamp, send a request with your name and DMP number to your regional medical office.
DMP stamps remain the property of the Government of Canada. Once a replacement stamp is provided, the original must be returned to the responsible regional medical office.
For more information on the use of the DMP stamp, see Chapter 3 of the DMP Handbook.
Regional medical office locations
All immigration medical exam documents are sent to the regional medical office in the DMP’s area. The regional medical office will then transfer the information to the appropriate immigration office either in North America or overseas.
- For example, a DMP in Montréal would send the medical report for an applicant applying from China to the Ottawa regional medical office, which would then send the medical report to the Beijing immigration office, where the application is being processed.
Immigration categories
Designated medical practitioners do not need to know about all possible immigration categories in order to perform immigration medical examinations. However, DMPs must be aware of and follow different medical procedures depending on the immigration category of a given applicant.
The class of the immigrant determines which type of Medical Report: Section A form that the applicant presents at the medical exam.
In general, there are three main groups of immigrants:
- Economic
- Family reunification
- Humanitarian
The following table shows the different immigration groups and the immigration medical exam forms used for each. The table also provides a brief description of the immigration group.
| Immigration Category | Description | Medical Report Forms (numeric designation) |
|
|---|---|---|---|
| Economic | Applicants and dependents with “worker” indicated on their Medical Report: Section A (IMM 1017) | IMM 1017 Regular IMM 5419 |
|
| Family Reunification | Spouses (common-law and conjugal partners) and dependent children | Applicants who are spouses or dependent children of Canadian sponsors. Applicants in this class reside in Canada and apply to an immigration office in Canada. |
|
| a) In Canada | Applicants in this class reside in Canada and apply to an immigration office in Canada. | IMM 1017 SCL IMM 5419 |
|
| b) Outside Canada | Applicants in this class reside in another country and apply to an immigration office that is not in Canada. | IMM 1017 EFC and Appendix C IMM 5419 |
|
| Parents, grandparents and non-dependent children | Parents, grandparents and non-dependent children are not members of the excessive demand exempt family class. | IMM 1017 Regular IMM 5419 |
|
| Humanitarian | Refugee claimants | Individuals seeking asylum in Canada | IMM 1017 – EDE/EFE IMM 5419 |
| Refugees | Individuals determined to be refugees by international standards. Most refugees will have immigration medicals performed outside of Canada. | IMM 1017 – EDE/EFE IMM 5419 |
|
Change in DMP contact information/moving the medical office
DMPs must ensure that their contact information is up to date. DMPs can verify that their information is correct by viewing the online DMP list.
To change contact information, DMPs must send a notification as soon as possible by e-mail or fax to their regional medical office.
Becoming a DMP – application form
To become a DMP, a medical practitioner must first download a DMP Application for Appointment Form and submit it along with the other required documents.
Medical practitioners must also complete the DMP Acceptance of Appointment Form, which includes a statement indicating that they have read the DMP Handbook and agree with the standards and requirements defined therein.
Find out more about becoming a DMP by reading Section 4.2 of the DMP Handbook.
DMP Reappointment
All DMPs must adhere to a set of standards in order to continue to perform Canadian immigration medical exams. Failure to adhere to the standards outlined below may result in suspension or termination of status as a DMP.
Reappointment Standards
- Demonstrate that he/she meets the minimum designation/appointment standards for medical practitioners or institutions.
- Demonstrate current knowledge of the Designated Medical Practitioners Handbook and CIC policies and procedures.
- Demonstrate relevant experience and skills related to immigration medical exams.
- Demonstrate past performance deemed acceptable by CIC or its representatives and partners in the designation period preceding re-appointment.
- Regional operational needs and administrative needs of the Designated Medical Practitioners Program.
- Subject to the RMO’s judgment and decision, no suspensions or investigations at any time of the medical practitioner or institution (through its representative or manager) by regulatory or legislative professional bodies in the country concerned, the findings of which showed criminal fault, fraudulent acts or administrative fault, or medical malpractice.
- Subject to the RMO’s judgment and decision, absence of negligence (regarding quality control and quality assurance) and of involvement (direct or indirect) by the medical practitioner or the institution (through its representative) in which the staff involved in the medical practitioner’s or institution’s conduct of immigration medical exams were suspended or the subject of an investigation by regulatory or legislative professional bodies in the country concerned, the findings of which showed criminal fault, fraudulent acts or administrative fault, or medical malpractice.
- Annual self-assessment forms completed, as well as copies and all related documentation.
- Reappointment form completed, as well as copies and all related documentation.
Resigning as a DMP
DMPs may retire or decide to resign as a DMP. They must immediately inform their regional medical office of any changes to their status.
To change their DMP status, DMPs are asked to send a request to their regional medical office.
DMPs are required to return their stamp to the regional medical office after giving notice.
Incident reporting and complaint resolution
A clear complaint and dispute resolution policy is fundamental to maintaining high client service standards and to the integrity of the immigration medical exam. DMPs should be aware of the incident, complaint and appeal processes included below.
Incident reporting
Though it is rare, the immigration medical exam can sometimes result in situations involving confusion or disagreement, or events that could compromise service to clients.
If this occurs, DMPs should immediately report such incidents to their regional medical officer. Reports should include:
- Date of the incident
- Name and file number of the applicant involved
- Brief description of the event
Find out more about incidents that may occur during the immigration medical examination process and situations that should be reported.
Complaint resolution
Complaints are common to any client service process. Complaints regarding a designated medical practitioner’s services may arise from applicants or others outside government departments. Citizenship and Immigration Canada personnel may also express concerns about the immigration medical exam and other related services. The way in which complaints are resolved will depend on the seriousness of the complaint.
Find out more about complaint resolution
Appeals
DMPs can appeal a letter of concern, suspension or termination of status.
Find out more about the appeal process.
DMP search list
Citizenship and Immigration Canada has an online list of designated medical practitioners. It is the DMPs’ responsibility to ensure that the correct contact information is included online. DMPs can change their information by contacting their regional medical office.
Access the DMP search list
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