CIC Service Standards

Our commitment

Service standards publicly state the level of performance that clients can reasonably expect to encounter from CIC under normal circumstances.

We aim to process 80% of applications (except those for the passport program) within the service standards. Our ability to achieve these goals could be affected by factors such as changes in CIC operations, or factors beyond departmental control such as incomplete applications, or the need for additional information. For example, an application may take longer than the service standard if it was submitted without all of the required documents.

The times shown are from the date we receive your complete application package/request to the date of the final decision. Please note that all of our standards (except those for the passport program) are calculated in calendar days.

Timely service standards for high-volume regulatory authorizations clarify expectations and increase predictability in the federal regulatory system. They benefit the many Canadians, particularly businesses, who must seek permission from the federal government to either conduct a regulated activity or be exempt from it.

The following is a list of categories of our service standards for high-volume regulatory authorizations.

Passport program

Grants and Contributions

Call for Proposals

Immigration applications: temporary residence

Temporary residence - work

Temporary residence - study

Temporary residence - economic

Temporary residence - visit temporarily

Immigration applications: permanent residence

Permanent resident card

Permanent residence - economic classes

Permanent residence - family sponsorship

Citizenship Program

For more information

To learn about upcoming or ongoing consultations on proposed federal regulations, visit the Canada Gazette and Consulting with Canadians Web sites.

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