Service Standards Report for 2010-2011
| Line of Business | Service Standards | Target | Accomplishments from 2010-2011 fiscal year |
|---|---|---|---|
| Opinion to Employers on Exemption from Labour Market Opinion | 5 business days | 80% | 77% |
| Spouses, Common-Law Partners, Conjugal Partners and Dependent Children Overseas | 12 months | 80% | 72% |
| Initial Permanent Resident Card | 40 business days | 80% | 79% |
| Grants & Contributions: Acknowledgement of Receipt | 7 business days | 80% | 100% |
| Grants & Contributions: Confirmation of Eligibility | 30 business days | 80% | 100% |
| Grants & Contributions: Funding Decision | 90 business days | 80% | 100% |
The accomplishments reflected in the far right column are from the 2010/2011 fiscal year. CIC experienced some initial setbacks in meeting its outlined Service Standards targets; however, the Department did surpass its targets in some of the lines of business.
- Date Modified:
