Enrolment guide: Authorized Paid Representatives’ Portal

To enrol in the Authorized Paid Representatives’ Portal (APR Portal):

  1. Log-in using your electronic credentials (GCKey or Sign-In Partner), and
  2. Submit an enrolment request.

Once your request is approved, you can access the APR Portal to manage your clients’ applications.

Login with GCKey or Sign-In Partner

A GCKey is a username and password that allows you to securely access the Government of Canada’s online services.

Sign-In Partner (SecureKey Concierge) allows you to sign in using your banking log-in information (card number and password).

Find more information about GCKey and Sign-In Partner in the Help Centre.

To login to the APR Portal:

  1. Go to the Authorized Paid Representatives' Portal page.
  2. Choose Continue to Sign-In Partner or Continue to GCKey. Portal sign in page
  3. If you login with GCKey, enter your username and password and select Sign In. GCKey login page If you login using Sign-In Partner (SecureKey Concierge), select your financial institution, enter your banking login information, and select Continue. Image of Sign-in Partner (Secure Key Concierge) login page
  4. Read and accept the terms and conditions of use.
  5. On the Welcome page, select Next and answer a few questions. CIC Portal Welcome page
  6. When asked “Do do you wish to enrol in the portal as an Authorized Paid Representative?” select Yes.
  7. Set up your personal security questions on the next page.

    Choose questions and answers that will be easy for you to remember, but difficult for someone else to guess. You will be asked a question each time you log in to the portal.

    Note: Make sure to note the answers to these questions. Keep them in a secure location.

  8. Select Continue. Create your security questions page.

Enrolment request - Overview

To complete the enrolment process, you will answer a short series of questions. Your answers will populate a portion of the Portal Enrolment Form for Authorized Paid Representative (IMM 5661). Print this form, sign it, scan it and upload it to complete your request.

Note: You have 30 days to submit an enrolment request. If the request is not completed and submitted within 30 days, you will have to start a new enrolment request.

If you experience technical difficulties, select Report a Technical Issue located at top of the enrolment pages.

Report a technical issue button.

If you logout before completing your request, your information will be saved automatically.  When you login again, you will have to accept the terms and conditions and answer one of your security questions.

If you wish to modify your answers, select on the Modify my Answers button at the top of the page. You may also select Start Again.

Start again or modify your answers buttons.

How to submit your enrolment request

  1. Under the section What would you like to today? on the Welcome page, select Authorized Paid Representative Enrolment Application. Authorized Paid Representative Enrolment Application button.
  2. You will be asked if you have enrolled previously as an Authorized Paid Representative.  Select Yes or No. Select Next.

    Note: Select Yes, if you:

    • Have previously enrolled,
    • Are returning to re-activate your existing account, or
    • Have lost your secure credential (GCKey or Sign-In Partner) and are trying to re-enrol.
    Find out if you’re eligible to apply page - Select whether you have previously enrolled with the CIC Portal as an Authorized Paid Representative.
  3. Enter your family last name(s) and given or first name(s), as well as middle initial(s) if you have any. Select Next.
  4. Select Yes or No when asked whether you work for a firm or organization. Select Next. Find out if you are eligible to apply page – question about work affiliation.
  5. Enter the name of your firm/organization, if applicable. Select Next.
  6. Enter your business telephone number. Select Next.
  7. Enter your business mailing address. Select Next.
  8. Enter your email address. Select Next.
  9. Enter your fax number, if you have one. Select Next.
  10. From the drop-down menu, select the governing body that will be contacted to verify your eligibility to enrol in the APR Portal. Select Next. Select governing body to verify your eligibility.
  11. Enter your membership identification number. Select Next. Fill in governing body ID number.

    To avoid refusal of your enrolment request, make sure:

  12. Read the instructions for the two pieces of identification (ID) you will need to provide.  Select Next Notice re: providing two pieces of ID, one a scanned photo ID.
  13. From the drop down list, select the type of photo ID you will provide. Select Next.

    To avoid refusal of your enrolment request, make sure you provide valid pieces of ID:

    • The first must be a valid photo ID (ex. driver’s license). 
    • The second piece of ID must include your name (given and family names) and another piece of personal information, such as a date of birth and/or home address.
    • Credit cards, bank cards, and Social Insurance Number (SIN) cards are not accepted as pieces of ID.
    Select photo ID from Driver’s License, Health card, Provincial/territorial photo ID, certificate of Indian Status, Passport or Permanent Resident Card (Canada)
  14. Enter a description of the second piece of ID you will provide.  For example, “Passport”. Select Next. Type in your secondary piece of ID.
  15. Read the declaration statement. Select I declare. Select Next. Select I declare and click next.
  16. Read the attestation of identity and select I understand. Select Next. Select I understand in attestation of identity explanation.
  17. Review your answers. To make changes, select the pen icon to the right of the answer you wish to edit.
    Review your answers  and edit using the pen icon to the right.
  18. Select Print IMM5661. Sign it and save a scanned copy on your computer. Select Continue. Review your answers  and edit using the pen icon to the right.

    To avoid refusal of your enrolment request, make sure:

    • You do not submit an incomplete or false IMM 5661 form.
    • When signing the Attestation of Identity section of the form, you are a member in good standing with your identified governing bodyFootnote 1.
    • The form is also signed by another member (in good standing) of a provincial or territorial law society, the Chambre des notaires du Québec, or a body designated pursuant to subsection 91(5) of the Immigration and Refugee Protection Act (IRPA).
  19. On the Your document checklist page, select Upload File to upload a scanned copy of your two pieces of ID and the Enrolment Form (IMM5661). Upload File buttons on Your document checklist page

    To avoid refusal of your enrolment request, make sure your scanned documents are legible.

  20. On the Upload a file page, select Browse. Locate the document (scanned photo ID or enrolment form) on your computer. Select Upload File. Browse button to upload documents.
  21. If the upload was successful, you will see the following message:Document Upload success message. the following message:

    Select Return to your documents to continue uploading all required documents.

    If you uploaded the wrong document, select Update Information on the Your document checklist page and upload the correct one.

    Update Information buttons on the Your document checklist page.
  22. Once the correct documents are uploaded, select Submit.

    Documents will have a status of “Provided” once they are submitted.

    Provided status is displayed on the Documents submitted by client page. Once all of the documents are submitted, you will be directed to the following page: Reference number on the Congratulations page.
  23. Note your reference number in case you need to contact us about your application.  
  24. Read the What happens next? section.
  25. Select Exit Questionnaire to return to the APR Portal Welcome page, from where you can log out.

After you submit your enrolment request

While your enrolment application is in process, you will only be able to view the documents you submitted with your enrolment request.

View submitted application on the Welcome page.

You will receive an email titled “CIC Portal Enrolment Status” from donotreply@cic.gc.ca informing you whether your enrolment is approved, refused, or in need of additional documents.

Make sure donotreply@cic.gc.ca is on your safe sender list so it is not sent to your junk e-mail or deleted items folder.

You can also see all messages sent to you in the APR Portal account messages section on the APR Portal welcome page.

If your enrolment is approved

You will receive an email informing you that your account is active.

Once you receive this email, you will be able to login to the APR Portal and begin to submit online applications on behalf of clients.

If your enrolment is refused

To remedy a refusal, make sure that:

  1. Your membership number is correct and that you are listed as a full member on the Immigration Consultants of Canada Regulatory Council (CCRC) website and not as a transitional member. You can contact your governing body, as there may be an issue with your membership status on their website.
  2. You included valid pieces of ID:
    • Credit cards, bank cards, and Social Insurance Number cards are not accepted as pieces of ID.
    • Make sure the scanned documents are legible.
  3. You correctly completed and uploaded Portal Enrolment Form for Authorized Paid Representatives (IMM 5661). The IMM 5661 form must be signed by the user requesting access to the APR Portal, as well as by another member (in good standing) of a provincial or territorial law society, the Chambre des notaires du Québec, or a body designated pursuant to subsection 91(5) of the Immigration and Refugee Protection Act (IRPA).

If you need to submit additional documents

We will send you a message if you need to provide additional documents. Your email notification will inform you that you have received a new message.

To upload additional documents:

  1. On the APR Portal Welcome page, select View submitted application.
  2. On the Documents Submitted by the Client page, select Upload.
    Documents that are successfully uploaded have a status of “Replacement Provided”.
  3. When the document(s) are uploaded, select Submit.
    Again, you will see a confirmation page when documents have been submitted successfully with the same reference number.

You will receive an email confirming the approval or refusal of your enrolment in the APR Portal.

Using the portal

Once inside the portal, select Authorized Paid Representatives – Guide at the top of the screen to find navigation instructions.

Authorized Paid Representative – Guide button.
 
 
 
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