CIC Portal: Authorized Paid Representatives
Note: CIC will be launching a new Authorized Paid Representatives Portal on May 4th, 2013.
Authorized Paid Representatives who are registered with CIC will be able to access the new Portal using their current GC-Key or SecureKey Concierge log-in and password.
Important: Do not submit online applications to CIC on May 3rd, 2013. Incomplete applications as of May 3rd, 2013 will not be transferred in the new portal. Completed applications submitted to CIC prior to May 3rd, 2013 will be available to view in the new portal.
The following online services will be unavailable from 6:00 a.m. to 9:00 a.m. Eastern standard time (EST) on Saturday, May 4, 2013.
- MyCIC
- Apply online
- Authorized Paid Representatives Portal
- Partner Portal
- Come to Canada Wizard
Application forms for study permits, work permits and temporary resident visas are being updated on May 4, 2013. If you are submitting your application online after May 4, 2013, please go back into your application to download and complete the new application form. Forms downloaded before May 4th will not upload to MyCIC.
The CIC Portal allows Authorized Paid Representatives to complete, pay for, and submit online applications on behalf of their clients. CIC requires the use of an electronic credential to use the CIC Portal: GCKey or Sign-In Partner (SecureKey Concierge).
- Representatives applying on behalf of clients must complete Use of a Representative form (IMM 5476). If this form is incomplete, you will be denied further access to the application and it will need to be resubmitted.
- If a paper application has already been submitted, you should not submit an online application. Duplicate applications will increase delays.
Step 1 - Register or log in using GCKey or Sign-In Partner (SecureKey Concierge)
The Government of Canada is now offering a choice of service providers that you can use when logging in to government online programs or services.
To access your MyCIC account you need to log in using one of two ways:
- Log in with a Sign-In Partner (SecureKey Concierge) – this option allows you to log in with a User ID and password that you may already have, such as for online banking.
Tell me more about logging in with a Sign-In Partner (SecureKey Concierge)
Note: When choosing this option, you will be temporarily leaving the Citizenship and Immigration website. For additional information, please see Important Notices.
OR - Log in with GCKey – this option allows you to log in using a Government of Canada User ID and password.
Whether you choose to use Sign-In Partner (SecureKey Concierge) or GCKey, no personal information held by your financial institution will be provided to CIC during your login process. Similarly, CIC will not share with your financial institution any personal information about the government services you access.
For additional information about security and privacy, or for other general queries about credential services, please refer to the Frequently Asked Questions (FAQs).
OR
Step 2 – Register or log into the CIC Portal
Once you have logged in using GCkey or Sign-In Partner (SecureKey Concierge), you will need to register or log into the CIC Portal. Instructions will be given to you once you have logged in using GCKey or Sign-In Partner.
Related documents
This guide provides step-by-step instructions for Authorized Paid Representatives on how to enrol with the CIC Portal.
Use of a Representative (IMM 5476) (PDF, 38 KB)
This form is for people who wish to appoint a representative (such as an immigration consultant, lawyer, friend or family member) who will conduct business with Citizenship and Immigration Canada on their behalf.
Request to Withdraw as the Representative on an Online Application (IMM 5668) (PDF, 529 KB)
This form is for representatives who wish to withdraw from an Online Application that has been submitted.
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