Help Center

I have followed all these instructions and I still can’t see my application status. What can I do?

Go through the following steps.

• Open Client Application Status (CAS) again through the Online Services page.
• Make sure the date of birth you are entering in CAS exactly matches the information on your application, passport and identity documents. Use the format specified.
• Make sure the place of birth you are entering in CAS exactly matches the information on your application, passport and identity documents. Use the format specified.
• Check the spelling and order of your names on any letters from the visa office or case processing centre, and on your passport and other supporting documents.

If you are still having problems seeing your application status, please contact us.

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