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Will I get my application fee back if I did not apply online before November 5, 2011?

You may have paid your fees online or through a financial institution (such as a bank) before November 5, 2011, without sending a parent or grandparent sponsorship application first. If so, you must contact Citizenship and Immigration Canada (CIC) to request a refund. Unfortunately, CIC cannot process a refund automatically.

There is now a temporary pause on parent and grandparent sponsorship applications. As a result, CIC is sending back any such applications it gets after November 5, 2011. If you are in this situation, you can ask for a refund by:

• e-mail at HPM.Prod@cic.gc.ca or
• mail at

HPM Refunds
Ottawa ON  K1A 1L1
Canada

Note: In your request for a refund, include the following information:

• payer's name,
• Canadian mailing address,
• payer's telephone number,
• reason for the refund request, and
• one of the receipts stamped by the bank.

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