My PR card has been lost, stolen or destroyed. How do I replace it?
Canada’s entry requirements are changing
Permanent residents (PR) of Canada must carry and present their valid PR card or permanent resident travel document (PRTD) when boarding a flight to Canada, or travelling to Canada on any other commercial carrier. If you do not carry your PR card or PRTD, you may not be able to board your flight, train, bus or boat to Canada.
It is your responsibility to ensure that your PR card is still valid when you return from travel outside Canada, and to apply for a new PR card when your current card expires.
Permanent residents of Canada:
If your PR card is lost, stolen or destroyed while you are in Canada, contact CIC through the case specific enquiry form to report what happened. To replace your PR Card, you need to apply for a replacement PR Card. Please fill out section G (solemn declaration) when completing the application. The processing fee to replace your permanent resident card is $50.
If your PR Card is lost or stolen while you are outside Canada, please report the loss or theft to the nearest Canadian visa office.
Please use this option only if:
- the normal processing time for your application has passed and
- you cannot verify the status of your application using the online application status tool or
- you wish to report important changes about your application, such as births, deaths, marriages, divorces, adoptions, changes in address, changes in job status or
- you need urgent processing or
- you would like to make a refugee claim
In Canada: You can use this case specific enquiry form.
Outside Canada: You can use the case-specific enquiry form for the visa office where you sent your application.
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