Help Center

Why did Citizenship and Immigration Canada (CIC) introduce service standards?

CIC is always trying to:

• improve service standards,
• make all of its services more accessible and faster and
• maintain program integrity.

Service standards outline, in a consistent way, the expected timeframes for service. They enhance CIC’s operations and help CIC deliver high-quality results for Canadians.

Answers others found useful

• What is the difference between processing times and service standards?
• What is Citizenship and Immigration Canada’s (CIC’s) service declaration?
• What are processing times?
• What are Citizenship and Immigration Canada’s (CIC’s) service commitments?
• What happens if Citizenship and Immigration Canada (CIC) doesn’t meet its specified standards?