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How do I request a refund if I paid my fees online or with a fee receipt form (IMM 5401) at a financial institution in Canada?

You may request a refund in one of the following three ways:

  • E-mail (CIC preferred): HPM.PROD@cic.gc.ca
  • Mail: HPM Refunds, 300 Slater Street, JETN - 5th Floor, Ottawa, Ontario, Canada, K1A 1L1
  • Fax: 613-952-6399

Your request must include the following information:

  • Your name;
  • Your current address;
  • Scanned copy of the receipt or the receipt number;
  • Date of payment;
  • Total payment amount;
  • Reason for refund request; and
  • If you cannot provide the receipt number, include: the first two and the last four numbers of the credit card used for payment, the card expiration date, and the cardholder’s name.

Note that fee returns for Federal Skilled Worker applications that were terminated as a result of the Jobs, Growth and Long-term Prosperity Act are handled differently. For more FAQs on this subject

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