Help Center

I cannot access Change of Address or Address Notification. What should I do?

Go through the following steps.

• Open the tool you want to access (either Change of Address or Address Notification) through the My Application page.
• Make sure the date of birth you are entering in Change of Address exactly matches the information on your application, passport and identity documents. Use the format as specified.
• Make sure the place of birth you are entering in Change of Address exactly matches the information on your application, passport and identity documents. Use the format as specified.
• Check the spelling and order of your names on any letters from the visa office or case processing centre, and on your passport and other supporting documents.
• Check the Change of Address and Address Notification criteria to make sure you can use these services.

If you are still having problems accessing the online services, please contact us.

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