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Why can’t I see my immigration case status in the Client application status tool?

If you can’t see your case status in the client application status (CAS) tool, there are a few reasons why.

We haven’t started processing your application. Your status will only show once we start processing your application. There may be a delay between the date we receive your application and the date we open it.

Your application status isn’t available in the tool you used and you need to check your status a different way:

You can only check the application status if you’re the sponsor or principal applicant:

  • family members can view their profile, but not application status
  • for sponsored spouses:
    • sponsors can only see the sponsorship part of an application
    • applicant can only see the permanent residence part of an application

We removed your application from CAS tool. Once we make a decision, the application only stays in CAS for a certain number of days. How long it stays in CAS tool depends on the type of application:

  • permanent resident applications: 180 days after you arrive in Canada
  • permanent resident card applications: 30 days after you get your card
  • citizenship applications: 180 days after we make a decision
  • visa applications: 365 days if you were refused, you withdrew or your application expired

You entered the wrong personal information. Make sure the information you enter matches your passport or identity documents.

There is a temporary technical issue. You won’t be able to access online services if there’s system maintenance.

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