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How can I avoid delays or refusals in processing my application?

To help avoid delays or a refusal, make sure that you:

  • carefully read the application guide for your immigration category and follow the instructions;
  • properly fill out, sign and date the application form(s);
  • if required, provide biometrics (fingerprints and photos) as soon as possible within 30 days of receiving the request;
  • include all the required documents as indicated on the application checklist;
  • pay the right fee using the correct method of payment;
  • include the payment with your application; and
  • double-check your application before submitting it.

Things that can cause delays:

  • Your medical and security screening takes longer than usual
  • We need to interview you
  • You communicate with us by mail instead of using an online account
  • You don’t respond to our requests for information quickly
  • High numbers of applications

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