I paid the employer compliance fee, but the worker is not coming to Canada. Can I get a refund?
Yes, you can get a refund. However, you must withdraw your offer of employment first. Once the offer of employment has been withdrawn, a refund will be issued automatically to the same payment method you used to pay. Refunds can take up to a year to be processed.
Read the Employer Portal User Guide to find out how to withdraw your offer.
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