Help Centre what do you need help with?

Why am I not receiving any emails from IRCC about my eTA application?

In most cases, applicants will receive their eTA approval (via email) within minutes of applying. However, some applications may need several days to process.

If this happens to your application, you will receive an email within 72 hours of applying that tells you what your next steps are. This may include a request for:

Once you receive this email, you can use the eTA Check Status tool to follow the progress of your application. To use the tool, you will need:

If you have not received an email confirmation with an application number within 72 hours of applying, you will need to fill out this Web form. You will need to:

Note: Make sure to check your email junk mail folder. Some spam filters may block our emails. Check the folder regularly as emails may at times be moved from your inbox to the junk mail folder.

Answers others found useful


  • Come to Canada

How to videos

Glossary term

Date Modified: