Help Centre what do you need help with?

Why did processing times information change?

Prior to December 31, 2015, processing times for many of our services were displayed by visa office. This was useful when applications for permanent or temporary residence were always processed by the nearest visa office. However, we now have the ability to move applications around our global network to ensure they are processed as efficiently as possible. This means your application may not be processed at the office closest to where you live.

For many services, instead of asking about your nearest visa office, you are now asked for your country of residence. This provides you with a more accurate processing time. For other services, you may see a single processing time, no matter where you live. This is our commitment to process applications within that time. These processing times are updated on a weekly basis.

In addition, we redesigned the layout to be mobile friendly so that you can get the information you need anytime, on any device.


Answers others found useful

Help tool

Glossary term

Date Modified: