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I can't create an account in the Employer Portal because the information I entered already exists. What do I do?

If the business number or legal name you enter when you enrol is already being used in the Employer Portal, you won’t be able to create an account.

If you lost your GCKey or password and tried to create a new account to start over, you won’t be able to use the portal. Find out how to access your account.

If you don’t know why your request to enrol was refused, email the Employer Portal.


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