How do I verify that a patient is eligible for treatment through the Interim Federal Health Program?
Follow these steps:
- Ask your patient to show their eligibility document. This could be an Interim Federal Health Certificate or a Refugee Protection Claimant Document.
- Ask for proof of identification (immigration document with a photo or government-issued identification with a photo) before you provide services.
- To confirm if the patient is eligible, use the client’s identification number (that is the eight-digit number that appears on the IFHP eligibility document) before you provide any service or product by:
- calling the Medavie Blue Cross IFHP Provider Inquiry (toll-free call centre) at 1-888-614-1880 (Monday through Friday from 8:30 a.m. to 4:30 p.m. in each Canadian time zone), or
- using the IFHP Secure Provider Web Portal.
For more information on how to verify if a patient is eligible, please see the quick reference guide (PDF, 242 KB). You can also see examples of IFHP eligibility documents in the IFHP Information Handbook for Health Care Professionals (PDF, 6.9 MB).
Registered health-care providers can contact Medavie Blue Cross to get information on whether or not specific benefits/services will be covered. Their contact information is:
- email: CIC_Inquiry@medavie.bluecross.ca
- phone: 1-888-614-1880
- fax: 506-867-3841
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