My PR card has been lost, stolen or destroyed. How do I replace it?
Canada’s entry requirements are changing
Permanent residents (PR) of Canada must carry and present their valid PR card or permanent resident travel document (PRTD) when boarding a flight to Canada, or travelling to Canada on any other commercial carrier. If you do not carry your PR card or PRTD, you may not be able to board your flight, train, bus or boat to Canada.
It is your responsibility to ensure that your PR card is still valid when you return from travel outside Canada, and to apply for a new PR card when your current card expires.
If your PR card is lost, stolen or destroyed while you are in Canada, contact CIC through the case specific enquiry form to report what happened. Then you can apply for a replacement PR card. You must fill out section G (solemn declaration) when completing the application and pay the $50 processing fee.
If your PR Card is lost or stolen while you are outside Canada, you should report the loss or theft to the nearest Canadian visa office. To return to Canada, you’ll need to apply for a permanent resident travel document (PRTD). It is only valid for one entry into Canada. Once you are back in Canada, you can apply for a replacement PR card. You must fill out section G (solemn declaration) when completing the application and pay the $50 processing fee.
Please use this Web form if:
- the normal processing time for your application has passed and
- you cannot check the status of your application online or
- you wish to report important changes about your application, such as births, deaths, marriages, divorces, adoptions, changes in address, changes in job status or
- you need urgent processing or
- you would like to make a refugee claim
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