Help Centre what do you need help with?

What happens if Citizenship and Immigration Canada (CIC) doesn’t meet its specified standards?

We monitor its progress on meeting the service standards throughout the year. At the end of each year, it reports on its progress in the Departmental Performance Report. If we have not met a standard, it explains why. Then the department changes the way it does things and reviews the service standards, as necessary.


Answers others found useful

Glossary term

Date Modified: