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Why has Immigration, Refugees and Citizenship Canada (IRCC) switched from business days to calendar days to communicate its service standards?

We have switched from business days to calendar days so that service standards are clear and easy to understand. Calendar days are more meaningful. Now, you do not need to account for public holidays or weekends when looking at service standards. Also, using calendar days makes it easier for us to plan and track its processes fairly and transparently.

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