Help Centre what do you need help with?

After I click the Validate button on my application form, nothing happens and I don’t see the barcodes. Why?

There are a few reasons this could happen.

  1. Your version of Adobe Reader is out of date.

    The forms you need to validate use special encoding. You need Adobe Reader 10 or higher to use them.

  2. You’re using an iPad, cellphone, tablet or other mobile device.

    The barcode forms don’t work on these kinds of devices.

  3. You’re missing information in mandatory fields.

    When you click on the validation button, the PDF checks that you entered all the mandatory fields. If any are not complete, you won’t be able to validate the form.


To fix these issues:

Known issues

There are also two known technical issues:

After making any changes or downloading new software, download a new version of the form and re-enter your information.

If you’re still having issues, let us know about any technical problems.

Glossary term

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