Help Centre what do you need help with?

How can I get help with my application?

If you need help, you can use one of these resources:

Find out if you are eligible to apply

Do you want to work, study, visit, travel through or live permanently in Canada? Answer a few questions to find out what immigration programs you can apply for.

Frequently asked questions and how-to videos

Our Help Centre has answers to over 800 questions to help you with your application.

You can also watch how-to videos in the IRCC video centre for more help.

Instruction guides

Each application package has an instruction guide. Use this guide to help you get your application ready. It gives you tips on how to correctly fill out your forms, and instructions on how to submit your application.

Find your instruction guide.

Visa application centres (VACs)

VACs take applications for :

VACs are private businesses that accept applications and handle them to and from the visa office.

VACs can serve you in local languages, make sure your application is complete, collect biometrics and track your application. You will have to pay to use VAC services.

Find your closest VAC.


A representative is anyone (family, friend or paid advisor) who helps you with your application and who you give consent to get information about your file.

Protect yourself from fraud
You do not need to hire anyone to help you with your application. It is up to you. You can get all the forms and information that you need to apply for free on this website. If you hire someone, it does not guarantee that your application will be approved or processed faster.

Beware of fraud and scams that make promises about your application.

Answers others found useful

How to video

Form and guide

Glossary term

Date Modified: