Applying online

Applying online - General

• Which applications and requests are currently available online?
• What are the fees for online applications?
• How do I pay for my online application?
• Can I send a new document after I submit my online application?
• What if I don’t know how to answer a question in my online application?
• How can I change or review my answers?
• How do I exit my online application or online request?
• How do I save and retrieve my online application or online request?
• How long do I have to complete and submit my online application or online request?
• Can I review my answers before submitting my online application or online request?
• What does it mean when I electronically sign my online application or online request?
• How do I print my online application or online request?

Accessing online services

• What is Sign-In Partner (SecureKey Concierge)?
• What are electronic credentials?
• What do you mean by authentication?
• Why is the Government of Canada offering users the option to use banking credentials?
• What are the advantages of using my online banking credentials?
• Are the Banking Credentials as secure as the Government Credential?
• Is any of my banking information shared if I use Sign-In Partner (SecureKey Concierge)?
• I had to switch my electronic log-in credentials not that long ago. Why are you changing it again?
• Can I still use my Access Key?
• Which CIC online services can I access using Sign-In Partner (SecureKey Concierge) or GCKey?
• Which banks are participating in Sign-In Partner (SecureKey Concierge)?
• I don’t bank with any of the financial institutions listed. What alternative do I have when I want to access government services online?
• I bank with one of the banks on your list, but I’m not registered for online banking. How do I access MyCIC using Sign-In Partner (SecureKey Concierge)?
• I would rather not use Sign-In Partner (SecureKey Concierge) to access MyCIC. What are my options?
• Will the bank charge me for using my banking credential to access government services?
• Will I still be able to use GCKey even if I decided to use my online banking credentials once?
• Who can I contact if I have questions about GCKey or Sign-In Partner (SecureKey Concierge)?