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Accessing online services

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• What is Sign-In Partner (SecureKey Concierge)?
• What are electronic credentials?
• What do you mean by authentication?
• Why is the Government of Canada offering users the option to use banking credentials?
• What are the advantages of using my online banking credentials?
• Are the Banking Credentials as secure as the Government Credential?
• Is any of my banking information shared if I use Sign-In Partner (SecureKey Concierge)?
• I had to switch my electronic log-in credentials not that long ago. Why are you changing it again?
• Can I still use my Access Key?
• Which CIC online services can I access using Sign-In Partner (SecureKey Concierge) or GCKey?
• Which banks are participating in Sign-In Partner (SecureKey Concierge)?
• I don’t bank with any of the financial institutions listed. What alternative do I have when I want to access government services online?
• I bank with one of the banks on your list, but I’m not registered for online banking. How do I access MyCIC using Sign-In Partner (SecureKey Concierge)?
• I would rather not use Sign-In Partner (SecureKey Concierge) to access MyCIC. What are my options?
• Will the bank charge me for using my banking credential to access government services?
• Will I still be able to use GCKey even if I decided to use my online banking credentials once?
• Who can I contact if I have questions about GCKey or Sign-In Partner (SecureKey Concierge)?