Help Centre
Service standards
- What is Citizenship and Immigration Canada’s (CIC’s) service declaration?
- What are Citizenship and Immigration Canada’s (CIC’s) service commitments?
- Where can I find the service declaration?
- What are Citizenship and Immigration Canada’s (CIC’s) service standards?
- Why did Citizenship and Immigration Canada (CIC) introduce service standards?
- Why did Citizenship and Immigration Canada (CIC) introduce standards for these specific services and activities?
- What are processing times?
- What is the difference between processing times and service standards?
- Does Citizenship and Immigration Canada (CIC) report whether it meets its service standards?
- What happens if Citizenship and Immigration Canada (CIC) doesn’t meet its specified standards?
- Do the service standards apply to applications received before the standards came into effect?
- How does Citizenship and Immigration Canada (CIC) use the feedback from the e-consultation tool?
- Why has CIC switched from business days to calendar days to communicate its service standards?
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