Help Centre
Application status
Checking an application status
- How can I check the status of my application?
- Why can’t I see my case status online?
- What types of applications can I follow through Client Application Status (CAS)?
- I sent my application a while ago, but there is no record of my application online. Why?
- Can I see my application status on CAS if I have appealed a decision on my sponsorship application?
- My family and I applied for permanent residence. Why can’t I see the application status on CAS?
- I am sponsoring a member of my family and cannot see the status of my application on CAS. Why?
- Why can I no longer use CAS to see the status of my application to sponsor a family member?
- If I paid for a citizenship application for a family member and got a letter, can I use CAS?
- What do I enter if I have more than one surname or family name?
- I have changed my surname or family name recently. What name should I use to access CAS?
- If the name of my place of birth has changed, what place of birth should I enter in CAS?
- What does in process mean?
- Why has the status of my application on CAS not changed, even though I sent it a long time ago?
- How often is the information on the Client Application Status (CAS) service updated?
- What if I do not want my application status information to be available on the Internet?
- I have removed my application status from CAS by mistake. How can I put it back on?
- If I applied to immigrate to Quebec, can I see my application status on CAS?
- Is the information on CAS my official confirmation from Citizenship and Immigration Canada?
- I have followed all these instructions and I still can’t see my application status. What can I do?
- What does it mean when my session times out?
- What browsers does Client Application Status support?
- Why do I need to clear my browser cache?
- How do I upgrade my browser?
- What does encryption mean and is it safe to use Client Application Status (CAS)?
- What is Secure Sockets Layer (SSL)?
- How do I log out of Client Application Status (CAS)?
Checking processing times
- How long will it take to process my application?
- How are processing times calculated?
- Why do some application processing times change and others do not?
- Why are there differences in processing times among regions and offices?
- If I apply today, will the processing times show how long it will take to finalize my application?
- How often are the processing times for visa offices updated?
- What is a complete application package?
- How can I avoid delays or refusals in processing my application?
Contacting a visa office
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