Additional information on the new application form

To use the new barcode-generating application form, please follow these instructions:

1. Open the application form and save it on a computer. Then type in your data and ensure Javascripts are enabled on your computer. The application form is available in PDF format and must be viewed with version 8.1 or higher of the free Adobe Acrobat Reader program.
2. After completing the form, press the “Validate” button at the top or bottom of the application and follow the instructions to ensure the form is properly validated. Once the application is properly validated, a page of barcodes (page 5 of 5), similar to the one below, will be generated.

   

3. Print the application form, including the barcode page.

   For best results:

   • Print on white, bond-quality, non-glossy paper
   • Use of a laser printer is recommended

   Important Note: Please inspect your printed form to confirm that barcodes, like the ones above, appear on the last page (page 5 of 5). The barcodes should appear clear and be free of any distortions, smudges, or fading otherwise it may slowdown the application process.

4. Sign and date your application and submit it with the other required documents to CIC.

Troubleshooting – Questions and Answers

Q: I get a 'Bad Encrypt Dictionary' error opening a PDF. What does this mean?

If you receive this error message, it means you are using an older version of the reader software (version 7.0 or lower). The form is only supported by Adode Reader 8.1 or higher.

Q: I downloaded the latest version of Adobe Reader and still can’t open the form. What do I do?

You might be opening the form in an older version of Adobe Acrobat instead of Adobe Reader. To properly open the form in Adobe Reader, right click on the file and select “Open With.” Then choose Adobe Reader (8.1 or higher).

Q: After clicking the “Validate” button nothing happens and I don’t see the barcodes. Why is this happening?

Your JavaScript settings are turned off in Adobe Reader. The form must have JavaScript turned on to function properly.

To turn JavaScript on, open Adobe Reader, click Edit > Preferences > JavaScript. Check the box beside “Enable JavaScript” and click OK.

After enabling JavaScript, it is best to re-enter your data into a brand new form.

Q: The calendar is displayed in my local language and I can’t fill in the date fields correctly. What do I do?

Download the latest version of Adobe Reader (8.1 or higher). If you have the latest Adobe Reader, and you are still experiencing difficulties, change your operating system’s regional settings to English or French.

Note: If you are using a mobile device, a PDF viewer within your web browser, or other PDF readers, you may encounter difficulties in viewing or completing the application form.