Frequently asked questions:
Permanent Resident Card

Can the Permanent Resident Card be mailed to me if the Citizenship and Immigration Canada office is far away?

If you are already a permanent resident and you are applying for your first Permanent Resident Card, or if you are replacing a card, you must pick up your card in person to confirm your identity.

If you are unable to go to your appointment to pick up your card, you should contact the Call Centre (see Contact Us at the top of this page) and explain your situation. Do this at least a day before the appointment to pick up your card.