Case Processing Centre: Ottawa, Ontario


Temporary Resident Visa applications from within Canada:

To submit a Temporary Resident Visa (TRV) application from within Canada, mail your application to:

CPC – Ottawa
P. O. Box 9640
Ottawa, ON, K1G 6T2

If sent by private courier:

CPC – Ottawa
Temporary Resident Visa Section
365 Laurier Avenue West
Ottawa, ON K1A 1L1

See the How to Apply page for mailing instructions.

Questions about Temporary Resident Visa applications submitted within Canada

Instructions:

  • We will only answer questions sent in one of the official languages – English or French.
  • Make sure that you include your name, file number, date of birth and Unique Client Identifier (UCI) to help us identify your application.
  • Do not send repeat enquiries, this includes sending the same enquiry by multiple means, as it creates confusion and can delay our reply.

Fax: 613-946-6059

Email: CPC-CTD-Ottawa@cic.gc.ca


Questions about Permanent Resident Visa applications from within Canada and the U.S. Only

Instructions:

  • See Frequently asked questions below before asking a question.
  • We will only respond to enquiries regarding Permanent Resident Visa applications currently being processed at CPC-O.

Note: As of January 1, 2015, to apply for permanent residence under the Federal Skilled Worker (FSW), Federal Skilled Trade (FST) and Canadian Experience Class (CEC) programs, you must first create an Express Entry profile and be invited to apply.

By email

  • Use this CPC-CTD-Ottawa@cic.gc.ca e-mail to ask CPC-O about a Permanent Resident case.
  • After you have sent your e-mail, you will receive an automatic message acknowledging that we have received your question. This message will be sent to the e-mail address that you entered. If you do not receive this message within 24 hours, then it may be in your junk mail box or you may have entered your email address incorrectly.

By fax

613-946-6059

  • Make sure that you include your name, file number, date of birth and Unique Client Identifier (UCI) to help us identify your application.
  • Do not send repeat enquiries, this includes sending the same enquiry by multiple means, as it creates confusion and can delay our reply.

Frequently asked questions

1. What is the status of my application?

Due to the high volume of mail received, it is not possible to provide routine status updates. However, you will be contacted if more information is required to continue the processing of your application.

You can e-mail CIC at (CPC-CTD-Ottawa@cic.gc.ca) if any of your personal information changes such as a:

  • change in your marital status,
  • birth or death in your family, or
  • change in your mailing, residential or e-mail address if you reside outside of Canada.

If you reside in Canada, you must use CIC’s online form to change your contact information.

2. I need to change my personal information or my mailing address. What do I do?

Please e-mail us (CPC-CTD-Ottawa@cic.gc.ca) in any of the following cases:

  • change in your marital status,
  • birth or death in your family, or
  • change in your mailing, residential or e-mail address if you reside outside of Canada.

If you reside in Canada, you must use CIC’s online form to change your contact information.

It is up to you to keep your contact information up-to-date. If you do not keep your contact information up-to-date, it could delay the processing of your application. Please quote your complete application number (letter “E”, “EP” or “F” ) followed by eight or nine digits in all correspondence with our office.

3. I have a question about medical exams. What do I do?

Please re-read carefully the instructions that were provided.

See more information about medical exams

If a member of your family is in a different country, please forward them the medical form. Find the list of doctors in your country that have been designated by Citizenship and Immigration Canada, and are approved to do medical exams, (panel physicians).

4. How do I get a police certificate?

Please re-read carefully the instructions that were provided.

See more information about police certificates

5. I need to send documents that are part of the application process. Where do I send them?

Scan and e-mail documents (other than police certificates) to: CPC-CTD-Ottawa@cic.gc.ca

Send original Police Certificates to:

Case Processing Centre – Ottawa
219 Laurier Avenue West, 7th floor, section B
Ottawa, Ontario K1A 1L1
Canada

Where to send your application

Find out where you should send your application
 
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