Case Processing Centre: Ottawa, Ontario


Temporary Resident Visa applications from within Canada:

To submit a Temporary Resident Visa (TRV) application from within Canada, mail your application to:

CPC – Ottawa
P. O. Box 9640
Ottawa, ON, K1G 6T2

If sent by private courier:

CPC – Ottawa
Temporary Resident Visa Section
365 Laurier Avenue West
Ottawa, ON K1A 1L1

See the How to Apply page for mailing instructions.

Questions about Temporary Resident Visa applications submitted within Canada

Instructions:

  • We will only answer questions sent in one of the official languages – English or French.
  • Make sure that you include your name, file number, date of birth and Unique Client Identifier (UCI) to help us identify your application.
  • Do not send repeat enquiries, this includes sending the same enquiry by multiple means, as it creates confusion and can delay our reply.

Fax: 613-946-6059

Email: CPC-CTD-Ottawa@cic.gc.ca


Questions about Permanent Resident Visa applications from within Canada and the U.S. ONLY

Instructions:

  • See Frequently asked questions below before asking a question.
  • We will only respond to enquiries regarding Permanent Resident Visa applications currently being processed at CPC-O.

By email

  • Use this CPC-CTD-Ottawa@cic.gc.ca e-mail to ask CPC-O about a Permanent Resident case.
  • After you have sent your e-mail, you will receive an automatic message acknowledging that we have received your question. This message will be sent to the e-mail address that you entered. If you do not receive this message within 24 hours, then it may be in your junk mail box or you may have entered your email address incorrectly.

By fax

613-946-6059

  • Make sure that you include your name, file number, date of birth and Unique Client Identifier (UCI) to help us identify your application.
  • Do not send repeat enquiries, this includes sending the same enquiry by multiple means, as it creates confusion and can delay our reply.

Frequently asked questions

1. I applied at the Canadian Visa Office in Buffalo, New York. This office closed on May 29, 2012. What has happened to my file?

If your application was in process in Buffalo, we have transferred it to the Case Processing Centre-Ottawa (CPC-O) for processing. Any documents that you sent to Buffalo have also been transferred to CPC-O. You do not need to resend those documents. The CPC-O will contact you if they need new or additional information.

Processing Timeframes for PR Cases Transferred from Buffalo to CPP-O
Buffalo Cases Transferred to CPC-O Processing Timeframe
Family Class Priority All files have been reviewed and visas are being issued
Parents and Grandparents All files have been reviewed and visas are being issued
Family Class Other All files have been reviewed and visas are being issued
Provincial/Territorial Nominees
  1. All applications received before 1 September 2011 in Buffalo have now been reviewed. All principal applicants who submitted applications before this date should have received a communication from the Case Processing Centre – Ottawa (CPC-O) office. If you have not received any instructions or updates from CPC-O and you fall within this group, please contact the Call Centre at 1-888-242-2100 with your name and file number (if known).
  2. Applications received before 1 December 2011 will be reviewed by 31 March 2013.
  3. Applications received before 1 March 2012 will be reviewed by 31 May 2013.

Visas are being issued in this category. The vast majority of applications received before 1 March 2012 will be finalised and visas will be issued by Summer 2013.

Canadian Experience Class All files have been reviewed and visas are being issued
Federal Skilled Workers
  1. MI02/03 – All files received between June 26, 2010 and June 30,2012 will be assessed in 2013
  2. MI01 – Files received between Feb 27, 2008 and June 25, 2010: as many as possible will be processed in 2013. There is a commitment to complete MI1 cases by fall, 2014.

    Since 2008, CIC has issued a series of ministerial instructions to attract applications that meet changing labour market conditions. The first set of instructions were broad, and attracted more applications than were anticipated or required. CIC attempts to balance the need to process both these older applications and newer ones that may better reflect current market needs. As a result processing times are longer for some of the older applications. We anticipate all applications received between February 27, 2008 and June 25, 2010 will be processed by fall 2014, allowing CIC to move to a faster, more flexible system

Quebec Skilled Workers
  1. All applications received before 1 September 2011 in Buffalo have now been reviewed. All principal applicants who submitted applications before this date should have received a communication from the Case Processing Centre – Ottawa office. If you have not received any instructions or updates from CPC-O and you fall within this group, please contact the Call Centre at 1-888-242-2100 with your name and file number (if known).
  2. Applications received before 1 December 2011 will be reviewed by 31 March 2013.
  3. Applications received before 1 March 2012 will be reviewed by 31 May 2013.
Visas are being issued in this category. The vast majority of applications received before 1 March 2012 will be finalised and visas will be issued by Summer 2013.
Quebec Self-Employed & Quebec  Entrepreneur Most of the files will be finalised and visas will be issued by summer 2013.
Investor Most of the files will be finalised and visas will be issued by summer 2013.
Federal Self Employed Most of the files will be finalised and visas will be issued by summer 2013.
2. What is the status of my application?

Due to the high volume of mail received, it is not possible to provide routine status updates. However, you will be contacted if more information is required to continue the processing of your application.

You can e-mail CIC at (CPC-CTD-Ottawa@cic.gc.ca) if any of your personal information changes such as a:

  • change in your marital status,
  • birth or death in your family, or
  • change in your mailing, residential or e-mail address if you reside outside of Canada.**

**If you reside in Canada, you must use the CIC’s online form to change your contact information.

3. I need to change my personal information or my mailing address. What do I do?

Please e-mail us (CPC-CTD-Ottawa@cic.gc.ca) in any of the following cases:

  • You change your marital status
  • There is a birth or death in your family.
  • You change your mailing, residential or e-mail address if you reside outside of Canada**.

**If you reside in Canada, you must use the CIC’s online form to change your contact information.

It is up to you to keep your contact information up-to-date. If you do not keep your contact information up-to-date, it could delay the processing of your application. Please quote your complete application number (letter “E”, “EP” or “F” ) followed by eight or nine digits in all correspondence with our office.

4. I have a question about medical exams. What do I do?

Please re-read carefully the instructions that were provided.

See more information about medical exams

If a member of your family is in a different country, please forward them the medical form. Find the list of doctors in your country that have been designated by Citizenship and Immigration Canada, and are approved to do medical exams, (panel physicians).

5. How do I get a police certificate?

Please re-read carefully the instructions that were provided.

See more information about police certificates

6. I need to send documents that are part of the application process. Where do I send them?

Scan and e-mail documents (other than police certificates) to: CPC-CTD-Ottawa@cic.gc.ca

Send original Police Certificates to:

Case Processing Centre – Ottawa
219 Laurier Avenue West, 7th floor, section B
Ottawa, Ontario K1A 1L1
Canada

**** If you applied at the Canadian Visa Office in Buffalo, New York, we have transferred your application to the Case Processing Centre-Ottawa (CPC-O) for processing.

Where to send your application

 
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