CIC offices in Canada – By appointment only

When your application has been received, CIC will contact you to schedule an appointment only if the situation justifies it or if deemed necessary by the processing office.

Change of address

If you have an application in process, you must tell CIC if you change your address. Find out how to change your address.

Application status and other changes to your file

You can contact CIC if you submitted an application from within Canada and:

  • the normal processing time for your application has passed and
  • you cannot verify the status of your application using the online application status page or
  • you wish to report important changes about your application, such as births, deaths, marriages, divorces, adoptions, changes in job status or
  • you need urgent processing.

You may contact us by email at question@cic.gc.ca or at 1-888-242-2100 and speak to an agent. Please note that Call Centre agents will inform you if your situation requires an appointment.

If you would like to make a refugee claim, you must present yourself to one of the offices below with the required forms completed. Please check the services of the offices carefully as not all offices accept refugee claims, and some offices have specific hours where refugee claims are accepted.

CIC offers itinerant services (services provided outside local CIC offices) in regions across Canada.

The Call Centre is currently experiencing high volumes of calls. If your question is general please check the frequently asked questions section of our website.

Note: Please provide your name, client identifier and status in Canada when you send an email.


Alberta

Calgary

Harry Hays Building
220 4th Avenue, SE, Room 210
Calgary, AB
T2G 4X3

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Edmonton

9700 Jasper Ave., Suite 240
Canada Place
Edmonton, AB
T5J 4C3

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.


British Columbia

Vancouver

1148 Hornby Street
Vancouver, BC
V6Z 2C3

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am – 4:00 pm, Monday to Friday.

Vancouver

200 - 877 Expo Blvd.
Vancouver, BC
V6B 8P8

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims are not accepted at this office and must be made at another CIC office.

Surrey

Central City, 290 - 13450 102nd Ave
Surrey, BC
V3T 5X3

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims are not accepted at this office and must be made at another CIC office.


Manitoba and Nunavut

Winnipeg

25 Forks Market Road, Room 400,
Johnston Terminal
Winnipeg, MB
R3C 4S9

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am to 4:00 pm, Monday to Friday.


New Brunswick

Fredericton

495 Prospect Street
Fredericton, NB
E3B 9M4

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.


Newfoundland and Labrador

St. John’s

21 Hallett Crescent
St. John’s, NL
A1B 4C2

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.


Northwest Territories

Yellowknife

5101 - 50 Avenue,
3rd Floor
Yellowknife, NT
X1A 3Z4

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.


Nova Scotia

Halifax

1741 Brunswick Street, Suite B110
Halifax, NS
B3J 3X8

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.


Ontario

Hamilton

55 Bay St. North - Ground Floor (Market St. entrance)
Hamilton, ON
L8R 3P7

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Kitchener

29 Duke Street East, 1st  Floor
Kitchener, ON
N2H 1A2

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

London

417 Exeter Road
London, ON
N6E 2Z3

Services

Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Niagara Falls

4318 Portage Road,
Niagara Falls, ON
L2E 6A4

Services

Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Ottawa

200 Catherine St.
Suite 101
Ottawa, ON
K2P 2K9

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Mississauga

3085 Glen Erin Drive
Mississauga, ON
L5L 1J3

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims are not accepted at this office and must be made at another CIC office.

Scarborough

200 Town Centre Court,
Scarborough, ON
M1P 4X8

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims are not accepted at this office and must be made at another CIC office.

Toronto (Etobicoke)

5343 Dundas Street West, 3rd Floor
Toronto, ON
M9B 6K5

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

In Toronto, refugee claims are only accepted at the Etobicoke office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Toronto (St. Clair)

55 St. Clair Avenue East, Suite 200
Toronto, ON
M4T 1L8

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims are not accepted at this office and must be made at another CIC office.

Windsor

1250 Walker Road
Windsor, ON
N8Y 4T4

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.


Prince Edward Island

Charlottetown

Jean Canfield Government of Canada Building,
191 University Avenue
Charlottetown, PE
C1A 4L2

Services

No in-person service is available at this location.

Refugee claims are not accepted at this office and must be made at another CIC office.


Quebec

Montreal

1010 St-Antoine West,
2nd Floor
Montréal, QC
H3C 1B2

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.


Saskatchewan

Saskatoon

410 22nd Street E, Room 660
Saskatoon, SK
S7K 5T6

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.


Yukon

Whitehorse

300 Main Street, Suite 215
Whitehorse, YT
Y1A 2B5

Services

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

For refugee claims, please contact the Call Centre for an appointment.

Where to send your application

 
Date Modified: