CIC offices in Canada – By appointment only

When your application has been received, CIC will contact you to schedule an appointment only if the situation justifies it or if deemed necessary by the processing office.

Change of address

If you have an application in process, you must tell CIC if you change your address. Find out how to change your address.

Application status and other changes to your file

You can contact CIC if you submitted an application from within Canada and:

  • the normal processing time for your application has passed and
  • you cannot verify the status of your application using the online application status page or
  • you wish to report important changes about your application, such as births, deaths, marriages, divorces, adoptions, changes in job status or
  • you need urgent processing.

You may contact us by email at question@cic.gc.ca or at 1-888-242-2100 and speak to an agent. Please note that Call Centre agents will inform you if your situation requires an appointment.

If you would like to make a refugee claim, you must present yourself to one of the offices below with the required forms completed. Please check the services of the offices carefully as not all offices accept refugee claims, and some offices have specific hours where refugee claims are accepted.

CIC offers itinerant services (services provided outside local CIC offices) in regions across Canada.

The Call Centre is currently experiencing high volumes of calls. If your question is general please check the frequently asked questions section of our website.

Note: Please provide your name, client identifier and status in Canada when you send an email.

Alberta | British Columbia | Manitoba and Nunavut | New Brunswick | Newfoundland and Labrador | Northwest Territories | Nova Scotia | Ontario | Prince Edward Island | Quebec | Saskatchewan | Yukon


Alberta

Office Address Services
Calgary Harry Hays Building
220 4th Avenue, SE, Room 210
Calgary, AB
T2G 4X3

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Edmonton 9700 Jasper Ave., Suite 240
Canada Place
Edmonton, AB
T5J 4C3

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

British Columbia

Office Address Services
Vancouver 1148 Hornby Street
Vancouver, BC
V6Z 2C3

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am – 4:00 pm, Monday to Friday.

Vancouver 200 - 877 Expo Blvd.
Vancouver, BC
V6B 8P8

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims are not accepted at this office and must be made at another CIC office.

Surrey Central City, 290 - 13450 102nd Ave
Surrey, BC
V3T 5X3

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims are not accepted at this office and must be made at another CIC office.

Manitoba and Nunavut

Office Address Services
Winnipeg 25 Forks Market Road, Room 400,
Johnston Terminal
Winnipeg, MB
R3C 4S9

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am to 4:00 pm, Monday to Friday.

New Brunswick

Office Address Services
Fredericton 495 Prospect Street
Fredericton, NB
E3B 9M4

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Newfoundland and Labrador

Office Address Services
St. John’s 21 Hallett Crescent
St. John’s, NL
A1B 4C2

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Northwest Territories

Office Address Services
Yellowknife 5101 - 50 Avenue,
3rd Floor
Yellowknife, NT
X1A 3Z4

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

For refugee claims, please contact the Call Centre for an appointment.

Nova Scotia

Office Address Services
Halifax 1741 Brunswick Street, Suite B110
Halifax, NS
B3J 3X8

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Ontario

Office Address Services
Hamilton 55 Bay St. North - Ground Floor (Market St. entrance)
Hamilton, ON
L8R 3P7

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Kitchener  29 Duke Street East, 1st  Floor
Kitchener, ON
N2H 1A2

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

London 417 Exeter Road
London, ON
N6E 2Z3

Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Niagara Falls

4318 Portage Road,
Niagara Falls, ON
L2E 6A4

Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Ottawa 200 Catherine St.
Suite 101
Ottawa, ON
K2P 2K9

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Mississauga 3085 Glen Erin Drive
Mississauga, ON
L5L 1J3

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims are not accepted at this office and must be made at another CIC office.

Scarborough 200 Town Centre Court,
Scarborough, ON
M1P 4X8

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims are not accepted at this office and must be made at another CIC office.

Toronto (Etobicoke) 5343 Dundas Street West, 3rd Floor
Toronto, ON
M9B 6K5

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

In Toronto, refugee claims are only accepted at the Etobicoke office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Toronto (St. Clair) 55 St. Clair Avenue East, Suite 200
Toronto, ON
M4T 1L8

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims are not accepted at this office and must be made at another CIC office.

Windsor 1250 Walker Road
Windsor, ON
N8Y 4T4

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Prince Edward Island

Office Address Services
Charlottetown

Jean Canfield Government of Canada Building,
191 University Avenue
Charlottetown, PE
C1A 4L2

No in-person service is available at this location.

Refugee claims are not accepted at this office and must be made at another CIC office.

Quebec

Office Address Services
Montreal 1010 St-Antoine West,
2nd Floor
Montréal, QC
H3C 1B2

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Saskatchewan

Office Address Services
Saskatoon 410 22nd Street E, Room 660
Saskatoon, SK
S7K 5T6

In-person help by appointment only. Once your application has been received, CIC will contact you to schedule an appointment if deemed necessary by the processing office.

Refugee claims can be made between 8:00 am and 4:00 pm, Monday to Friday.

Yukon

Office Address Services
Whitehorse
(temporarily closed)
300 Main Street, Suite 215
Whitehorse, YT
Y1A 2B5

No in-person service is available at this location.

Refugee claims are not accepted at this office and must be made at another CIC office.

Where to send your application

 
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