Urgent processing of a permanent resident card

To qualify for urgent processing, you must be travelling within the next three months due to:

  • your own serious illness,
  • the serious illness of a family member,
  • the death of a family member;
  • a job opportunity, or
  • work related to your current job.

Even if you qualify, we can’t guarantee your application will be processed urgently or that you will get your permanent resident (PR) card on time.

Tell us about your situation

You will need to submit an application for a permanent resident travel document (PRTD) to the visa application centre (VAC) which serves the country and area you are visiting, once you are outside Canada.

If your return flight to Canada is in less than six weeks and you are concerned with receiving the PRTD in time, please ensure to mark your application “Urgent” and provide your travel dates and flight itinerary when applying.

The PRTD is only valid for one (1) re-entry into Canada. Without a PR card or a PRTD, you will not be able to travel to Canada except by private vehicle.

You should apply for your PR card when you return to Canada.

Learn more about what happens after you apply for a PRTD.

You will need to submit an application for a permanent resident travel document (PRTD) to the visa application centre (VAC) which serves the country and area you are visiting, once you are outside Canada.

If your return flight to Canada is in less than six weeks and you are concerned with receiving the PRTD in time, please ensure to mark your application “Urgent” and provide your travel dates and flight itinerary when applying.

The PRTD is only valid for one (1) re-entry into Canada. Without a PR card or a PRTD, you will not be able to travel to Canada except by private vehicle.

Learn more about what happens after you apply for a PRTD.

You will need to submit an application for a permanent resident travel document (PRTD) to the visa application centre (VAC) which serves the country and area you are visiting, once you are outside Canada.

If your return flight to Canada is in less than six weeks and you are concerned with receiving the PRTD in time, please ensure to mark your application “Urgent” and provide your travel dates and flight itinerary when applying.

The PRTD is only valid for one (1) re-entry into Canada. Without a PR card or a PRTD, you will not be able to travel to Canada except by private vehicle.

You should apply for your PR card when you return to Canada.

Learn more about what happens after you apply for a PRTD.

You will need to submit an application for a permanent resident travel document (PRTD) to the visa application centre (VAC) which serves the country and area you are visiting, once you are outside Canada.

If your return flight to Canada is in less than six weeks and you are concerned with receiving the PRTD in time, please ensure to mark your application “Urgent” and provide your travel dates and flight itinerary when applying.

In your PRTD application, provide a detailed explanation of what happened to your PR card. An officer from the VAC may invite you for an interview before issuing your PRTD.

The PRTD is only valid for one (1) re-entry into Canada. Without a PR card or a PRTD, you will not be able to travel to Canada except by private vehicle.

When we issue the PRTD, we will permanently deactivate your PR card.

You can apply for a replacement PR card. There is a $50 fee and you must fill out section G (solemn declaration) when completing the application.

Learn more about what happens after you apply for a PRTD.

Because you can’t find your PR card

If your PR card is lost, stolen or destroyed while you are in Canada, contact CIC through the case specific enquiry form to report what happened. Then you’ll need to apply for a replacement PR card. There is a $50 fee to replace your PR card and you must fill out section G (solemn declaration) when completing the application.

  1. Apply for a permanent resident card.
  2. To support your urgent request, include:
    • proof of travel (e.g. a copy of your ticket or itinerary) showing your destination and travel dates;
    • a copy of your receipt with the date, amount paid, and your payment method;
    • a letter explaining the reason for the urgency; and
    • proof of the urgency (e.g. a doctor’s note, death certificate, or letter from your employer)

    We must be able to read all of the information on each document, so make sure the copies are clear. Any documents that are not in English or French must be accompanied by an English or French translation.

    If you forget to include something or your situation does not qualify for urgent processing, we will process your application normally.

  3. Send us your application and write “Urgent” on the envelope.

If you don’t receive your PR card before you have to travel, you can return to Canada without a PR card.

Check your application status online.

If your application is already in process

Use the case specific web form and provide:

  • proof of travel (e.g. a copy of your ticket or itinerary) showing your destination and travel dates;
  • a copy of your receipt with the date, amount paid, and your payment method;
  • a letter explaining the reason for the urgency; and
  • proof of urgency (e.g. a doctor’s note, death certificate, or letter from your employer)

We must be able to read all of the information on each document, so make sure the copies are clear. Any documents that are not in English or French must be accompanied by an English or French translation.

If you forget to include something or your situation does not qualify for urgent processing, we will process your application normally.

Include a valid email address under Enquirer identification. Once we receive your request, we will email you within two business days to tell you if we can speed up your application.

When your card is ready, we will usually mail it to you; however, sometimes we may ask you to pick it up at a local office.

If your application is not yet in process or does not appear in the system

  1. Apply for another PR card.

    You must include all the supporting documents in this new application, including another set of pictures and certified copies of documents (if applicable).

  2. With your application, include:
    • A valid email address we can contact you with.
    • proof of travel (e.g. a copy of your ticket or itinerary) showing your destination and travel dates;
    • a copy of your receipt with the date, amount paid, and your payment method;
    • a letter explaining the reason for the urgency; and
    • proof of the urgency (e.g. a doctor’s note, death certificate, or letter from your employer)

    If you forget to include something or your situation does not qualify for urgent processing, we will process your application normally.

  3. Include a copy of your receipt from your first application. Do not make a new payment.
  4. Send us your application and write “Urgent” on the envelope.

If you forget to include something or your situation does not qualify for urgent processing, we will process your application normally.

When your card is ready, we will usually mail it to you; however, sometimes we may ask you to pick it up at a local office.

If you don’t receive your PR card before you have to travel, you can return to Canada without a PR card.

You cannot apply for a PR card at a CIC office outside Canada.

Submit an application for a permanent resident travel document (PRTD) by mail to the visa application centre (VAC) which serves the country and area you are visiting.

If your return flight to Canada is in less than six weeks and you are concerned with receiving the PRTD in time, please ensure to mark your application “Urgent” and provide your travel dates and flight itinerary when applying.

The PRTD is only valid for one (1) re-entry into Canada. Without a PR card or a PRTD, you will not be able to travel to Canada except by private vehicle.

Learn more about what happens after you apply for a PRTD.

You cannot apply for a PR card at a CIC office outside Canada.

Submit an application for a permanent resident travel document (PRTD) by mail to the visa application centre (VAC) which serves the country and area you are visiting.

If your return flight to Canada is in less than six weeks and you are concerned with receiving the PRTD in time, please ensure to mark your application “Urgent” and provide your travel dates and flight itinerary when applying.

The PRTD is only valid for one (1) re-entry into Canada. Without a PR card or a PRTD, you will not be able to travel to Canada except by private vehicle.

You can apply to replace your PR card when you return to Canada.

Learn more about what happens after you apply for a PRTD.

You cannot apply for a PR card at a CIC office outside Canada.

If your PR card is lost or stolen while you are outside Canada, you must report the loss or theft to the nearest Canadian visa office.

To return to Canada, submit an application for a permanent resident travel document (PRTD) by mail to the visa application centre (VAC) which serves the country and area you are visiting.

If your return flight to Canada is in less than six weeks and you are concerned with receiving the PRTD in time, please ensure to mark your application “Urgent” and provide your travel dates and flight itinerary when applying.

As part of your application, you should include:

  • the report you sent to the nearest Canadian visa office about the loss or theft; and,
  • a copy of any police report you may have filed about the loss or theft of your PR card.

The PRTD is only valid for one (1) re-entry into Canada. Without a PR card or a PRTD, you will not be able to travel to Canada except by private vehicle.

You can apply to replace your PR card when you return to Canada.

Learn more about what happens after you apply for a PRTD.

For more information

You can see current processing times and service standards for PR cards.

Travelling abroad

Information for Canadians travelling or living abroad
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