File a complaint against a representative

Choose your representative carefully

If you have a complaint about your immigration and citizenship representative, there are ways to get help.

Authorized representatives in Canada or abroad

It doesn't matter whether your representative is compensated or uncompensated. Follow these instructions to know where to submit your complaint.

If you have a complaint about:

If you have a complaint about an employee of an authorized representative, discuss your complaint with the person they work for. If the employer doesn't deal with your concern, complain to the governing group they belong to (see above).

If you suspect your representative committed fraud or provided misinformation about your application:

Unauthorized representatives in Canada or abroad

IRCC won't deal with representatives who charge a fee but are not authorized (members of one of the above groups).

It's against the law to give false or misleading information in your application. You're responsible for all the information in your application even if your representative completes it for you. If you provide misleading or false information in your application, it could be refused.

You may have discovered that your representative is not authorized:

  • If you've already appointed the unauthorized representative to your file, update your application as soon as possible. See how to cancel a representative to remove the representative from your file.

If you suspect your unauthorized representative committed fraud or provided misinformation about your application:

If your unauthorized representative breaks the law while acting on your behalf, they could be charged under the laws of their resident country or under:

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