Stakeholders dos and don’ts

Due to changes in Canada’s citizenship and immigration laws, many stakeholders are now required to be members of a prescribed regulatory body if they wish to receive compensation to provide immigration or citizenship  services to clients, including immigration or citizenship advice.

Stakeholders affected include:

Travel agents, employment agents and recruiters, human resources (HR) professionals, educational agents, adoption agencies; live-in caregivers’ agents


  • Direct someone to the CIC website to find information on:
    • Citizenship and Immigration programs
    • application forms, or
    • authorized representatives
  • Provide services, such as:
    • translation
    • travel arrangements
    • couriers, and
  • Advise international students on how to select their courses or register
  • Conduct job interviews
  • HR personnel can complete Labour Market Opinion (LMO) application forms on behalf of their employer

Do Not:

  • Explain and/or advise on someone’s immigration or citizenship options
  • Guide a client on how to select the best immigration stream
  • Complete and/or submit immigration or citizenship forms on a client’s behalf
  • Communicate with CIC and the CBSA on a client’s behalf (except for the direct translation of a client’s written or spoken submissions)
  • Represent a client in an immigration or citizenship application or proceeding
  • Advertise that they can provide immigration or citizenship advice for consideration
  • HR personnel cannot complete applications forms, such as work permits and visa applications, on behalf of workers recruited

Visa Application Centres (VACs)

Client service agents at the VACs are available to explain, in local languages, how to fill out forms and ensure that applications are complete. They play no role in the decision-making process and are expressly forbidden to provide any visa-related advice to applicants.


  • Provide information on application forms/process, visa categories, and fees
  • Intake and review of application for completeness
  • Collect application fees or evidence of fee payment
  • Data entry of application information/electronic applicationFootnote 1
  • Transfer documents to Visa Offices, appointment scheduling, coordinate visa office requests and return documents to clients
  • Track applications and provide status updates to clients (Online case tracking)Footnote 1
  • Provision of call centre facilities.Footnote 1
  • Make computer stations available for client use, assisted computer serviceFootnote 1
  • Translate and notarize documents, photocopying, photography, photo printing, courier servicesFootnote 1

Do Not:

  • Play a role in decision-making process
  • Provide any (visa-related) evaluative advice to their client

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