Email the passport program
Check the status of your application
If you applied by mail, your application status should be available in 10 business days. If you applied in person at a passport office, your application status should be available in 5 business days. We will only release this information to the applicant.
Visit us in person, in Canada
Use our service location map to find out where the closest passport office is to you and what the hours of operation are.
Call us from Canada and the USA
Toll free: 1-800-567-6868
TTY services: 1-866-255-7655
Hours of operation: Monday to Friday from 7:30 a.m. to 8 p.m. Eastern Time
If you are outside Canada and the USA
- Contact the nearest Government of Canada office abroad
- Call the passport program at: 819-997-8338 (hours of operation: Monday to Friday from 7:30 a.m. to 8 p.m. Eastern Time)
- Find out how to get help in case of emergency when you are travelling in a foreign country.
Contact us by mail
Gatineau QC K1A 0G3
For certificates of identity and travel documents
Certificate of Identity Section
Gatineau QC K1A 1L2
Contact us by courier
22 de Varennes Street
Gatineau QC J8T 8R1
Track the shipment status of items you sent to the passport program by registered mail or courier.
For media inquiries about passport program policies, please contact CIC at 613-952-1650 or firstname.lastname@example.org.
For media inquiries about passport services, please contact Service Canada at 819-994-5559 or consult Service Canada.
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