Passport receiving agents

Over 300 Service Canada Centres across the country and certain Canada Post locations are passport receiving agents. Our receiving agents can:

  • accept standard passport applications in person
  • take your fee payment
  • collect your supporting documents, including:
    • photos
    • proof of citizenship
    • identification document
  • review your application to make sure it is complete
  • send your application to us for processing

Only Service Canada Centres can collect and validate your supporting documents.

We will deliver your new passport to the mailing address you put in your application after we approve and issue it.

What you can submit at a receiving agent

Applications and documents that you can submit to a receiving agent include:

  • passport renewal applications
  • adult passport applications
  • child passport applications, if both parents are participating
  • child passport applications with only one parent or legal guardian only when:
    • there is only one parent listed on the child’s birth certificate or proof of parentage document; and
    • a death certificate is submitted for one of the parents listed on the child’s birth certificate or proof of parentage document
  • adult passport applications with name changes due to a relationship status change
  • applications from Canadians living in the United-States

What you cannot submit to a receiving agent

Applications and documents that you can’t submit to a receiving agent include:

  • urgent or express applications
  • children's applications when one parent is participating, except in the following cases that can be accepted:
    • where there is only one parent listed on the child’s birth certificate or proof of parentage document; and
    • when a death certificate is submitted for one of the parents listed on the child’s birth certificate or proof of parentage document
  • applications with a current passport valid for more than one year
  • requests other than standard adult, child and renewal applications
  • verbal or written evidence or documentation concerning a lost, stolen, inaccessible, damaged or found passport
  • any application where the applicant doesn’t have a guarantor and is using a Statutory Declaration in Lieu of Guarantor (PPTC 132)
  • applications from Canadians living outside Canada and the United States (must be submitted at a passport office only)
  • applications for Certificate of Identity or Refugee travel documents for non-Canadians
  • applications asking for a name listed in the passport that isn’t the same as the name shown on the:
    • proof of Canadian citizenship
    • supporting identification (for adult applications)

Final decisions on passport applications are always made by the Passport Program.

For each passport application, Canada Post charges:

  • an extra CAD$20 fee
  • applicable taxes
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