Application status and processing times

How do I find out about the status of my official passport application?

To find out the status of your official passport application, contact Official Travel with your name and date of birth.

How do I find out about the status of my visa application?

To find out the status of your visa application, contact Official Travel with your name and date of birth.

Why was my application for an official passport refused?

To find out why your application was refused, contact Official Travel with your name and date of birth.

What are Official Travel's service standards?

Official Travel needs 15 business days to process a request for a diplomatic or special passport from the date the application request is received.

For a visa request, additional processing time (beyond the 15 business days required for the official passport) is necessary to meet the visa issuing requirements of the foreign government. Each country sets its own visa requirements and processing times which can range anywhere from three to 45 business days.

Note: An incomplete service request for an official passport or the request that does not include the required documentation will be returned to the applicant. This may cause delays for the traveler. Once complete, the applicant must then resubmit the request to Official Travel.

Is it possible to request urgent processing services?

Yes. However, Official Travel can only address a limited number of urgent service requests for an official passport. Urgent service requests must be exceptional and must be supported by acceptable justification.

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