| Governance processes |
| Governance and Strategic direction |
- Operational plans are in place to achieve objectives.
- Communication protocols exist for internal stakeholders.
- Communication protocols exist for external stakeholders (e.g. OGDs, Provincial ministries, NGOs etc).
|
| Accountability |
- Processes exist to ensure that accountabilities and responsibilities are clearly delegated, communicated and adequately discharged.
- A clear organization structure is established and documented.
|
| Public service values |
- Management promotes/reinforces values and ethics.
|
| Results and performance |
- Processes exist to ensure that planned results and outcomes are linked to organizational objectives.
- Management has identified appropriate performance measures that are linked to planned results.
- Management monitors actual performance against planned results and adjusts as required.
|
| People |
- Staff are informed and aware of their roles and responsibilities.
- Employees have appropriate tools and training to carry out their responsibilities.
- Learning plans are in place and support employees’ and management’s goals.
- Processes are in place for assessing employee performance.
|
| Risk management |
| Risk management |
- Processes are in place to identify, assess, mitigate and monitor risks.
- Management appropriately communicates risk and risk management strategies to key stakeholders.
- Planning and resource allocation consider risk information.
|
