Audit of the CIC Call Centre

Text version: Call Centre Organizational Chart

  • Director General Centralized Processing Region
    • Director (EX1)
      • Administrative Assistant (AS1)
      • Operations Manager (PM5)
        • 17 Supervisors (PM3)
        • 203 Call Centre Agents (CR5)
        • Training Coordinator (PM3)
      • Program Manager (PM4)
        • 17 Help desk Agents (PM2)
        • 4 WebCart Officers (PM2 & CR5)
        • 3 Assistants/Clerks (CR4 & CR5)
      • Office Manager (AS4)
        • 2 Service Level Analysts (AS2)
        • 2 General Support Clerks (CR3)
        • 1 Administrative Assistant (CR4)

[End of text version - back to Call Centre Organizational Chart ]