Audit of the Immigration Program at the Canadian Mission in Port-au-Prince

Appendix D - Management Action Plan

Recommendations

1. Mission management should establish a mix of both qualitative and quantitative performance measures and periodically review results with staff to ensure that staff performance supports the achievement of mission-level and individual performance objectives, in particular as changes are implemented.

  • Action Plan: Mission management will review the operating environment once normal operations resume and develop an appropriate action plan as necessary at that time.
  • Responsibility: IPM
  • Target Date: TBD

2. The mission should use a quality assurance process as part of its change management practices to ensure that changes implemented do not negatively impact the quality of operational processes.

  • Action Plan: Mission management will review the operating environment once normal operations resume and develop an appropriate action plan as necessary at that time.
  • Responsibility: IPM
  • Target Date: TBD

3. Mission management should continue to review its front-end application screening procedures to ensure that they allow for more efficient case processing.

  • Action Plan: Mission management will review the operating environment once normal operations resume and develop an appropriate action plan as necessary at that time.
  • Responsibility: IPM
  • Target Date: TBD

4. Mission management should ensure that all processing steps related to decisions on temporary resident and permanent resident cases are consistently documented in CAIPS notes.

  • Action Plan: Mission management will review the operating environment once normal operations resume and develop an appropriate action plan as necessary at that time.
  • Responsibility: IPM
  • Target Date: TBD

5. Mission management should continue to review its CAIPS user profiles and inventory lists, making sure that they are periodically updated in the future and that records of changes are maintained.

  • Action Plan: Mission management will review the operating environment once normal operations resume and develop an appropriate action plan as necessary at that time.
  • Responsibility: IPM
  • Target Date: TBD

6. The cost-recovery officer (CRO) should review and update the mission’s POS+ profiles, making changes where necessary and retaining records of profiles to ensure accountability and to support future quality assurance activities.

  • Action Plan: Mission management will review the operating environment once normal operations resume and develop an appropriate action plan as necessary at that time.
  • Responsibility: IPM
  • Target Date: TBD

7. The CRO should perform POS+ system administrative functions periodically to ensure that the POS+ system is functioning as intended.

  • Action Plan: Mission management will review the operating environment once normal operations resume and develop an appropriate action plan as necessary at that time.
  • Responsibility: IPM
  • Target Date: TBD

 

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